Lead Program Delivery

• Coordinate end-to-end program and product delivery across multiple workstreams
• Manage milestones, timelines, dependencies, and risks across complex initiatives
• Identify and resolve blockers proactively
• Facilitate cross-functional meetings, working sessions, stand-ups, and program reviews
• Liaise between product teams and enablement partners
• Monitor post-launch adoption and utilization metrics
• Identify improvement opportunities and coordinate corrective actions
• Document key decisions, trade-offs, and strategic rationale
• Develop and maintain program artifacts, roadmaps, project plans, RAID logs, delivery trackers, and supporting documentation
• Create executive-ready presentations, briefing materials, status reports, and decision memos
• Facilitate alignment sessions across stakeholders
• Establish centralized documentation repositories and consistent documentation standards
• Translate complex program information into audience-specific communications
• Develop templates, frameworks, and playbooks to improve delivery consistency, efficiency, and scalability
• Collaborate with Product, Marketing, Data & Analytics, Technology, and Channel Enablement teams

Requirements

• Bachelor's degree in Business Administration, Communications, Healthcare Administration, Information Systems, or a related field
• 5+ years of experience in program delivery, project management, product operations, or a related cross‑functional role
• Experience supporting product launches, go‑to‑market initiatives, and adoption enablement activities
• Exposure to marketing operations, customer engagement, analytics workflows, and/or digital channel management
• Demonstrated success managing multiple concurrent initiatives within a complex, matrixed organization
• Strong written and verbal communication skills
• Experience developing and maintaining project documentation, program plans, and stakeholder communications
• Proven facilitation and stakeholder management skills
• Proficiency with Jira, Confluence, Smartsheet, Microsoft Teams, and SharePoint
• Experience working across product, marketing, data, technology, and channel teams
• Strong organizational, problem‑solving, and execution skills
• Preferred: experience in health insurance, healthcare, or healthcare technology
• Preferred: knowledge of Agile, Scrum, SAFe, or other product development methodologies
• Preferred: PMP, PMI-ACP, or other relevant project/program management certification
• Ideal candidate will live within 50 miles of Arlington, VA; Louisville, KY; Atlanta, GA; Boston, MA; Chicago, IL; New York, NY; Tampa, FL; Nashville, TN; Dallas, TX; Seattle, WA; Denver, CO; or Fort Lauderdale, FL
• Home internet with at least 25 Mbps download and 10 Mbps upload
• Dedicated work area without ongoing interruptions to protect member PHI/HIPAA information

Core Competencies

Demonstrates expertise in program delivery and project management, with a strong focus on stakeholder communication, documentation, and cross‑functional collaboration. Proficient in utilizing tools like Jira and Confluence to enhance project execution and improve operational efficiency.

Highest-signal resume keywords

• Program Delivery
• Project Management
• Stakeholder Management
• Agile Methodologies
• Jira Proficiency

ATS Optimization Keywords

Hard Skills

• Program Delivery
• Project Management
• Documentation Development
• Risk Management
• Data Analysis
• Product Launch Support
• Adoption Enablement
• Timeline Management
• Milestone Tracking
• Problem Solving

Soft Skills

• Strong Communication Skills
• Facilitation Skills
• Organizational Skills
• Execution Skills
• Collaboration Skills

Certifications & Qualifications

• PMP
• PMI-ACP

Industry Keywords

• Healthcare Technology
• Health Insurance
• Marketing Operations
• Customer Engagement
• Digital Channel Management

Tools & Technologies

• Jira
• Confluence
• Smartsheet
• Microsoft Teams
• SharePoint