- Develop and own the overall learning and development training strategy for the franchise network
- Design, build, implement, measure, and manage training programs, materials, content, and resources
- Own the end-to-end learning lifecycle for tools, processes, and validated pilots deployed to the franchise network
- Partner with subject matter experts to extract knowledge, structure learning content, and manage production timelines
- Select learning formats, scope, length, and sequencing based on audience, complexity, adoption requirements, and adult learning principles
- Design and produce onboarding materials, educational modules, reference guides, quick-start documentation, facilitator guides, and other learning assets
- Lead virtual or in-person training sessions and certify trainers for train-the-trainer programs
- Manage LMS content, including publication, accessibility, updates, and retirement
- Collaborate with IT and Finance to manage the LMS vendor, Activated Insights
- Define and measure training effectiveness using completion rates, knowledge assessments, behavioral adoption metrics, and qualitative feedback
- Analyze training data and feedback to improve content
- Manage learning workstreams with project plans, timelines, milestones, dependencies, and stakeholders
- Communicate project status, risks, and blockers proactively
- Support broader NIO initiatives including pilot coordination, vendor management, change management, and stakeholder communication
Requirements
- 5+ years of experience in learning and development, instructional design, or training program management
- Experience with LMS platforms and content authoring tools
- Experience in healthcare, franchising, or multi-unit operations is desirable
- Ability to work during general company working hours
- Bachelor’s or master’s degree in instructional design, education, organizational development, or related field is preferred
Core Competencies
Demonstrates expertise in developing and managing comprehensive learning and development strategies, with a focus on instructional design and training program management. Proficient in utilizing LMS platforms and content authoring tools to create effective training materials and measure training effectiveness.
Highest-signal resume keywords
- Learning And Development Strategy
- Instructional Design
- LMS Management
- Training Program Management
- Healthcare Experience
Hard Skills
- Training Program Design
- Content Development
- Training Effectiveness Measurement
- Knowledge Assessment
- Project Management
Soft Skills
- Communication
- Collaboration
- Stakeholder Management
- Problem-Solving
Industry Keywords
- Franchising
- Multi-Unit Operations
- Adult Learning Principles
- Change Management
Tools & Technologies
- LMS Platforms
- Content Authoring Tools
- Activated Insights
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Learning and Development Lead Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
