- Establish rapport and relationships through effective communication
- Handle different types of situations and conversations, driving towards a resolution
- Answer questions and provide possible solutions to deepen understanding and build confidence with clients
- Provide strategic sales support by offering potential clients solutions and addressing their needs
- Build and foster potential client relations by managing multiple potential clients’ situations, needs, and inquiries on an ongoing basis
- Demonstrate strong verbal and written communication with potential clients and team members
- Work independently and effectively as part of a team
- Multi-task while remaining detail-oriented
Requirements
- Experience in client service or sales support roles preferred
- Strong client service skills with ability to anticipate and resolve problems with own initiative
- Excellent verbal and written communication skills
- Personal Injury or Claims experience is a plus, but not required
- Professional in appearance and behavior
- High School Diploma or GED required
- College degree or professional certification preferred
- Bilingual required (English and Spanish)
- Must be available for nights and weekends
- Variable 8-hour shift schedules
Core Competencies
Demonstrates strong client service skills and effective communication abilities, with a focus on building relationships and providing strategic sales support. Bilingual in English and Spanish, capable of managing multiple client inquiries while maintaining attention to detail.
Highest-signal resume keywords
- Client Service Skills
- Verbal Communication
- Written Communication
- Bilingual (English and Spanish)
- Problem Resolution
Hard Skills
- Client Service Experience
- Sales Support Experience
- Personal Injury Experience
- Claims Experience
Soft Skills
- Effective Communication
- Relationship Building
- Multi-tasking
- Detail-oriented
- Professionalism
Certifications & Qualifications
- High School Diploma
- GED
- College Degree
- Professional Certification
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Legal Intake Specialist II Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
