- Troubleshoot and resolve hardware and software issues
- Provide 1st- and 2nd-level support for Windows workstations and Microsoft environments
- Install, configure, and commission clients, notebooks, printers, and peripheral devices
- Perform hardware replacements, rollouts, relocations, and IMAC/IMACD services
- Document activities in the ticketing system
- Support the Service Desk/Managed Services team
- Support IT projects and rollouts at various customer locations, partly from home office
- Provide on-site customer support in Berlin, Hanover, and Saxony, as well as from home office
Requirements
- Professional experience in IT support or field service
- Experience working with Windows clients and standard hardware
- Independent, structured, and reliable approach to work
- Strong service and customer orientation
- Very good German skills and good English skills
- Category B driver's license
- Willingness to travel for customer assignments
Core Competencies
Demonstrates expertise in troubleshooting hardware and software issues, providing 1st- and 2nd-level support in Windows environments, and delivering exceptional customer service. Proficient in documenting activities and supporting IT projects while maintaining a structured and reliable work approach.
Highest-signal resume keywords
- IT Support Experience
- Windows Client Support
- Customer Service Orientation
- German Language Proficiency
- Category B Driver's License
Hard Skills
- Troubleshooting
- Hardware Replacement
- Software Installation
- Configuration
- IMAC/IMACD Services
- Ticketing System Documentation
- Field Service Support
- Client Commissioning
- Windows Workstation Support
- Peripheral Device Setup
Soft Skills
- Independent Work
- Structured Approach
- Reliability
- Strong Service Orientation
Industry Keywords
- Service Desk Support
- Managed Services
- Customer Assignments
- On-Site Support
- Travel Willingness
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IT Service Technician in Leipzig Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
