Maintenance Coordinator, LATAM

• Receive, review, and process maintenance requests from residents
• Create, assign, and update work orders in AppFolio or Buildium
• Coordinate maintenance requests through Property Meld
• Prioritize emergency, urgent, and routine maintenance requests
• Schedule vendors and coordinate property access
• Follow up with residents and vendors until work orders are resolved
• Monitor open work orders and ensure timely completion
• Perform initial diagnostics to identify likely causes of maintenance issues
• Troubleshoot common residential maintenance problems before dispatching vendors
• Gather questions, photos, and videos to assess maintenance requests
• Determine whether issues require basic troubleshooting or vendor dispatch
• Identify appropriate vendors or trades for maintenance issues
• Escalate complex or urgent issues to the property manager
• Coordinate repairs, inspections, and deadlines for Section 8 properties
• Maintain documentation of Section 8 repairs and inspections
• Coordinate property preservation services for vacant or distressed properties
• Arrange securing, cleaning, debris removal, lawn care, winterization, and other preservation services
• Review preservation photos, estimates, invoices, and completion documentation
• Coordinate schedules with vendors, contractors, and maintenance technicians
• Communicate appointment times, updates, delays, and resolutions to residents
• Request estimates, photos, invoices, and completion documentation from vendors
• Maintain accurate maintenance records and work order statuses
• Document calls, emails, messages, diagnostics, and follow-ups in the appropriate systems
• Monitor outstanding work orders and identify stalled requests
• Coordinate with property managers when approvals, escalations, or additional action are required

Requirements

• Minimum 2 years of U.S. property management maintenance coordination experience
• Hands-on experience with AppFolio or Buildium is required
• Experience using Property Meld is strongly preferred
• Experience supporting Section 8 properties is preferred
• Experience with property preservation is preferred
• Strong understanding of residential maintenance, diagnostics, and troubleshooting
• Ability to identify common maintenance issues and determine appropriate next steps
• Excellent written and verbal English communication skills
• Strong organization, follow-through, and problem-solving abilities
• Ability to manage multiple work orders, residents, and vendors simultaneously
• Ability to work independently in a remote environment
• Must be currently residing in Latin America
• Must have a stable internet connection and remote-ready workstation
• Must work US Business Hours

Core Competencies

Demonstrates expertise in coordinating maintenance requests and managing work orders using AppFolio and Buildium, with a strong understanding of residential maintenance and troubleshooting. Proven ability to communicate effectively with residents and vendors while managing multiple tasks in a remote environment.

Highest-signal resume keywords

• AppFolio Experience
• Buildium Experience
• Property Meld Proficiency
• Section 8 Property Management
• Residential Maintenance Troubleshooting

ATS Optimization Keywords

Hard Skills

• Maintenance Coordination
• Work Order Management
• Basic Troubleshooting
• Vendor Coordination
• Property Preservation
• Documentation Management
• Diagnostics
• Emergency Maintenance Prioritization
• Inspection Coordination
• Follow-Up Procedures

Soft Skills

• Excellent Communication Skills
• Strong Organization
• Problem-Solving Abilities
• Follow-ThroughAbility to Work Independently

Industry Keywords

• Section 8 Properties
• Residential Maintenance
• Property Management
• Maintenance Requests
• Vendor Dispatch

Tools & Technologies

• AppFolio
• Buildium
• Property Meld