- Carry a book of strategic Attendance Plus customers, with direct responsibility for outcomes and renewals
- Hire, coach, and develop a growing team of Customer Success Managers
- Build the Attendance Plus customer success model, including journey, engagement model, success plans, and playbooks
- Drive measurable attendance outcomes and turn wins into references and case studies
- Own renewal health and retention across the portfolio, with proactive intervention on at-risk accounts
- Partner with Sales on expansion and cross-sell based on demonstrated value and adoption
- Represent Attendance Plus customer needs to Product as the product evolves
- Establish account planning, reporting, and HubSpot hygiene processes
Requirements
- 5+ years in Customer Success/AM role
- K12/EdTech/MTSS experience a strong plus
- 2+ years leading and developing a customer-facing team
- Comfort building process where none exists — new product, new market, or early-stage experience
- Track record of owning strategic, high-value relationships with executive stakeholders
- Demonstrated results driving adoption, retention, and expansion
- Strong coaching, communication, and cross-functional leadership skills
- Data-driven and highly organized approach
Core Competencies
Demonstrates expertise in Customer Success Management, focusing on strategic account management, team development, and process building. Proven ability to drive customer engagement, retention, and expansion while leveraging data-driven insights.
Highest-signal resume keywords
- Customer Success Management
- Team Leadership
- Account Management
- Data-Driven Decision Making
- K12/EdTech Experience
ATS Optimization Keywords
Hard Skills
- Customer Engagement Model
- Success Plans
- Playbooks
- Renewal Management
- Account Planning
- Reporting Processes
- HubSpot Hygiene
- Adoption Strategies
- Retention Strategies
- Cross-Selling
Soft Skills
- Coaching
- Communication
- Cross-Functional Leadership
- Organizational Skills
Industry Keywords
- K12
- EdTech
- MTSS
- Customer Success
- Strategic Relationships
Tools & Technologies
- HubSpot
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Manager, CS – Attendance Plus Arbeitgeber: Jobtailor
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