Manager, Fintech Implementation

• Serve as the day-to-day program owner and main point of contact for assigned fintech client onboarding engagements from kickoff through implementation, testing, and go-live
• Build and maintain detailed onboarding implementation plans, including timelines, milestones, dependencies, and resource needs
• Lead onboarding kick-off and recurring status meetings with clients and internal stakeholders
• Track progress against deadlines and surface blockers early
• Coordinate requirements and deliverables across Compliance, BSA/AML, Risk, Legal, Operations, Fintech, and Technology stakeholders
• Translate regulatory and compliance requirements into concrete program tasks and checkpoints with subject-matter experts
• Apply the established onboarding program framework and playbook consistently
• Support pre-launch readiness reviews and go/no-go discussions
• Provide regular status reporting, including risk and delay flags, and elevate issues to leadership
• Maintain implementation documentation, including implementation plans, RAID logs, milestone trackers, and post-implementation handoff lists
• Act as a day-to-day point of contact for fintech clients during implementation
• Support audit and examination requests and track remediation items
• Contribute lessons learned to refine the implementation process and partner experience
• Participate in cross-functional working sessions
• Manage multiple implementations simultaneously and adapt to changing priorities

Requirements

• Bachelor's degree in Business, Project Management, Finance, or a related field, or equivalent relevant experience
• Minimum of 5-7 years of experience in program or project implementation management within financial services
• Direct exposure to fintech, payments, Banking-as-a-Service, sponsor and/or issuing bank, or bank-fintech partnership models
• Experience managing client-facing implementation or onboarding engagements within a regulated financial institution strongly preferred
• Familiarity with card issuing, program management, and the bank-side onboarding process for fintech partners
• Working familiarity with regulatory and compliance requirements applicable to fintech client relationships
• Strong project management skills and ability to manage multiple concurrent client onboarding engagements
• Ability to coordinate across Compliance, BSA/AML, Risk, Legal, Operations, and Technology stakeholders
• Strong client-facing skills and ability to manage expectations with fintech partners
• Ability to translate regulatory and compliance requirements into practical program tasks, milestones, and checkpoints
• Excellent communication and coordination skills
• Strong analytical and problem-solving skills
• Effective written and verbal communication skills
• High degree of professional integrity and sound judgment when handling sensitive or confidential client information
• PMP or similar project/program management certification preferred but not required
• Experience with project management tools such as Smartsheet or Jira is helpful

Core Competencies

Demonstrates expertise in program and project implementation management within financial services, with a strong focus on fintech client onboarding and regulatory compliance. Capable of managing multiple client engagements while ensuring effective communication and coordination across various stakeholders.

Highest-signal resume keywords

• Program Implementation Management
• Client-Facing Engagements
• Regulatory Compliance Knowledge
• Project Management Skills
• Fintech Industry Experience

ATS Optimization Keywords

Hard Skills

• Program Management
• Project Implementation
• Regulatory Requirements Translation
• Onboarding Process Management
• Risk Management
• Milestone Tracking
• Analytical Skills
• Problem-Solving Skills

Soft Skills

• Excellent Communication Skills
• Client Relationship Management
• Coordination Skills
• Professional Integrity
• Judgment

Certifications & Qualifications

• PMP Certification

Industry Keywords

• Fintech
• BSA/AML
• Banking-as-a-Service
• Payments
• Compliance
• Client Onboarding
• Implementation Documentation

Tools & Technologies

• Smartsheet
• Jira