Manager, HR Operations – Employee Relations

Responsibilities

• Owns and manages the end-to-end performance management process, including coaching managers on performance management, documentation, and tracking.
• Serves as the central owner of all Employee Relations matters, including investigations, policy violations, and workplace concerns.
• Conducts prompt, thorough, and impartial investigations, ensuring appropriate documentation and defensible outcomes.
• Advises managers on employee performance issues, risk mitigation, and appropriate actions.
• Develops and delivers guidance and training to strengthen performance management practices and documentation.
• Ensures consistent application of policies and practices across the organization.
• Identifies trends in performance management and ER matters and recommends proactive solutions.
• Provides operational oversight and support across HR Operations functions, including Payroll, Benefits, Compensation, HRIS, and HR Compliance, partnering with internal team members and external vendors to support effective service delivery and issue resolution.
• Ensures HR operational processes are accurate, efficient, and scalable.
• Partners with HRBPs and HR leadership to ensure alignment and effective execution of people practices.
• Performs other duties as assigned.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience
• 5+ years of progressive HR experience, including Employee Relations and HR Operations exposure
• Strong Employee Relations background, including independent management of investigations and complex employee situations
• Demonstrated ability to coach and influence managers through performance-related decisions
• Experience operating at an HR Manager level or equivalent leadership capacity, including ownership of Employee Relations decisions and performance management outcomes
• Experience overseeing or supporting HR Operations functions, including Payroll, Benefits, Compensation, HRIS, and HR Compliance
• Experience managing or supporting cross-functional operational functions and processes
• Ability to assess risk and make sound decisions in complex or ambiguous situations
• Strong judgment and ability to handle sensitive and confidential matters
• Excellent communication and influencing skills, with the ability to guide leaders through complex situations
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in English is necessary for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients.
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