Manager, Member Recruitment

• Lead the public-facing Account Manager and Member Recruitment Coordinator team in an assigned regional district




• Enable Account Managers to achieve member recruitment objectives through lead generation and conversion, strategic partnerships, account retention initiatives, and sustainable year-over-year results




• Guide day-to-day recruitment operations and event execution through Member Recruitment Coordinators




• Work with Programs & Partnerships, Marketing, and Member Engagement & Experience




• Position the NMDP mission for access across territories and account types and develop understanding of local regional markets




• Lead regional initiatives that promote efficiency, superior service to external partners and volunteers, and educated, committed, responsive donors




• Collaborate with regional leadership to achieve monthly, quarterly, and annual registry enrollment goals




• Guide strategic business plans for territories and create access to event sponsors, volunteers, and prospective members




• Guide data-driven account planning and provide territory-specific business recommendations




• Review the Lead > Opportunity > Event pipeline and recruitment activity before and after events




• Coach Account Managers and Member Recruitment Coordinators, identify skill gaps, and coordinate training and professional development




• Oversee successful recruitment event execution and volunteer staffing




• Implement operational decisions and prioritize alignment among territory partners




• Educate prospective donors about the NMDP mission and the two ways to donate




• Respond to prospective donor questions, issues, and concerns during registration




• Ensure compliance with operating manuals, brand standards, business processes, swab shipment, sample reconciliation, and Salesforce task management




• Escalate regional district priorities to the Director, Member Recruitment




• Build collaborative partnerships with internal stakeholders and drive cross-organizational alignment




• Manage travel and event expense resources responsibly




• Support volunteer recruitment, engagement, retention, training compliance, hour tracking, and Volunteer Portal opportunities




• Support volunteer recognition and appreciation activities

Requirements

• Bachelors degree in related field or equivalent combination of formal education and experience




• Equivalent experience and/or education related to the minimum experience requirement may be substituted for the degree




• 2+ years of experience leading full-time employees




• 3+ years of experience in business operations leadership




• Minimum 5 years subject matter expertise in strategic sales leadership




• Experience in community engagement and account cultivation with a focus on retention where defined goals or targets are required




• Experience managing multiple projects simultaneously and prioritizing key initiatives




• Expert use of Microsoft Office software (Outlook, Word, Excel, PowerPoint), Salesforce, and the Internet




• Proficient use of reporting and project management tools such as Looker and Asana




• Knowledge of sales and marketing, volunteer management, event planning and execution, managing a dispersed workforce, project management, and collaboration and consensus-building strategies




• Ability to manage direct-report performance through coaching according to key performance indicators




• Ability to guide strategic thinking, planning, and problem-solving for diverse territories and accounts




• Ability to navigate college and university systems




• Excellent oral and written communication




• Ability to make data-driven decisions and leverage insights




• Ability to use organizational and time-management skills to handle multiple projects




• Ability to lead through change, resolve conflict, and maintain alignment




• Must be willing to travel within the region as needed (~25%), occasionally working evenings/weekends




• Occasional national travel, 2-3 trips per year




• Must have a valid drivers license and reliable transportation

Core Competencies

Demonstrates expertise in strategic sales leadership, community engagement, and account management while effectively leading teams to achieve recruitment and retention goals. Proficient in data-driven decision-making and operational management to enhance organizational efficiency and stakeholder collaboration.

Highest-signal resume keywords

• Strategic Sales Leadership




• Community Engagement




• Project Management




• Data-Driven Decision Making




• Team Leadership

Hard Skills

• Business Operations Leadership




• Account Cultivation




• Event Planning and Execution




• Performance Coaching




• Salesforce Proficiency




• Microsoft Office Suite




• Reporting Tools




• Looker




• Asana




• Volunteer Management

Soft Skills

• Excellent Communication




• Organizational Skills




• Time Management




• Conflict Resolution




• Collaboration

Industry Keywords

• Account Management




• Member Recruitment




• Stakeholder Engagement




• Strategic Partnerships




• Operational Compliance

Tools & Technologies

• Salesforce




• Microsoft Office




• Looker




• Asana




• Volunteer Portal