Manager, MEPA Region

• Manage a portfolio of 10–12 chapters as the primary staff relationship owner
• Serve as the main liaison to Area Directors, Chapter Staff, and Chapter Presidents
• Organize and attend at least one monthly touchpoint with Area Directors, Chapter Staff, and Presidents
• Address operational and member-related issues and elevate risks or concerns as appropriate
• Support healthy, sustainable chapters by reinforcing EO standards and identifying risks
• Encourage growth and retention strategies and collaborate on growth forecasting, incentives, and dashboards
• Liaise between chapters and the EO Renewal Team, supporting payment processes, troubleshooting, and quarterly follow-ups
• Act as regional product ambassador with deep product knowledge
• Support chapter strategic planning and alignment with regional and global priorities
• Promote, support, and attend Strategy Summits within assigned chapters
• Collaborate with facilitators to support clear summit outcomes
• Ensure summit attendees complete required Chapter Officer Training
• Project-manage key regional events, including Presidents Meetings, Chapter Staff Events, Leadership Summits, and other regional events
• Support the Global Leadership Conference, Regional Leadership Academies, and alignment meetings
• Encourage cross-chapter and cross-regional engagement and represent the region at key events
• Support the Regional Director in building a leadership pipeline and engagement strategy
• Promote leadership opportunities, drive awareness and submissions, and support interview coordination
• Attend and engage in Multi-Functional Director and Expert interviews
• Maintain collaboration with stakeholders involved in interview and ratification processes
• Serve as staff liaison to Area Directors, Growth & Member Engagement Directors, and Experts
• Support Directors in preparing for Regional Council meetings
• Contribute regional insight to long-term three-year regional strategic planning
• Capture, analyze, and generate data-driven insights using EO systems and tools
• Track chapter status, leadership transitions, and health and growth indicators for forecasting
• Maintain dashboards related to funding and incentive programs
• Collaborate across regions and portfolios to support chapters and share best practices

Requirements

• Bachelor’s degree or equivalent combination of education and relevant professional experience
• Minimum 3–5 years of experience in product engagement, program management, product marketing, member engagement, or a related role
• Experience working in a membership-based, nonprofit, association, or global organization strongly preferred
• Experience working across multiple regions, cultures, or languages is an asset
• Fluency in English is required; other language requirements may vary by region
• Comfort with regional and global travel (35%), including periods of higher seasonal travel demands
• Ability to manage and support a chapter portfolio as the primary staff relationship owner
• Strong relationship-building and stakeholder management skills
• Sound judgment in identifying risks and escalating appropriately
• Ability to reinforce standards while maintaining trusted advisory relationships
• Strong communication, organizational, relationship-building, and cross-functional collaboration skills
• Proven experience serving as project manager for regional events
• Ability to capture, analyze, and interpret data using systems and tools
• Highly collaborative, adaptable, relationship-oriented, and growth-oriented
• Comfortable balancing structure, ambiguity, and innovation
• Strategic thinker with a strong sense of ownership, accountability, and service mindset
• Ability to manage multiple priorities in a fast-paced, globally distributed environment
• High emotional intelligence
• Ability to communicate effectively in writing and verbally
• Ability to participate in virtual and in-person meetings
• Ability to lift/move up to 30 pounds, as applicable

Core Competencies

Demonstrates strong relationship management and stakeholder engagement skills while effectively managing a chapter portfolio. Proficient in project management for regional events and capable of analyzing data to drive insights and support strategic planning.

Highest-signal resume keywords

• Product Engagement
• Program Management
• Member Engagement
• Stakeholder Management
• Data Analysis

ATS Optimization Keywords

Hard Skills

• Project Management
• Data Analysis
• Strategic Planning
• Growth Forecasting
• Dashboard Maintenance

Soft Skills

• Relationship Building
• Communication
• Organizational Skills
• Cross-Functional Collaboration
• Emotional Intelligence

Industry Keywords

• Membership-Based Organization
• Nonprofit
• Global Organization
• Chapter Management
• Leadership Development

Tools & Technologies

• EO Systems
• Data-Driven Insights