- Lead, coach, and grow a team of Commercial Technical Account Managers
- Hire ahead of need as the company scales
- Own adoption, customer health, and gross retention outcomes across the customer base
- Partner with Account Executives who own commercial renewals
- Mature and operationalize segmentation, health scoring, and lifecycle playbooks
- Improve QBRs using meaningful data and customer insights
- Serve as the senior escalation point for at-risk accounts
- Run account deep dives, create save plans, and execute them through resolution
- Set and maintain performance and career-growth standards
- Improve team efficiency through automation, playbooks, and one-to-many programs
- Feed technical field intelligence to Product and Engineering
- Report retention, adoption, and team health metrics to leadership
Requirements
- 4+ years directly managing post-sales teams (TAM, Solutions Engineering, or related)
- 6+ years total in pre- or post-sales roles (TAM, Solutions, or Services) in B2B SaaS
- Experience owning GRR, NRR, or adoption targets
- Background in security, developer tools, or an adjacent technical product
- Knowledge of the SDLC and how developers and security teams operate
- Experience owning escalations on at-risk commercial accounts
- Experience building, operationalizing, or improving post-sales systems, including segmentation, playbooks, health scoring, and QBR frameworks
- Willingness to work as an individual contributor when needed
- Executive presence with CISOs, VPs of Engineering, and company leadership
- Willingness to travel for customer and company meetings as needed
- Preferred: experience in software supply chain security, AppSec, DevSecOps, or open-source ecosystems
- Preferred: experience scaling a post-sales function at a high-growth startup
- Preferred: experience managing TAM charters
- Preferred: hands-on experience with Vitally or similar CS platforms and scaled/digital-touch programs
- Experience with Slack, GitHub, Zendesk, Vitally, HubSpot, and Grafana
Core Competencies
Demonstrates expertise in managing post-sales teams, focusing on customer retention, adoption, and health metrics. Proven ability to operationalize systems and frameworks that enhance team efficiency and customer engagement in a B2B SaaS environment.
Highest-signal resume keywords
- Post-Sales Team Management
- Customer Retention Strategies
- Operationalizing Playbooks
- Executive Presence
- Experience with Vitally
Hard Skills
- Gross Retention Rate (GRR)
- Net Revenue Retention (NRR)
- Health Scoring
- Segmentation
- Quarterly Business Review (QBR) Frameworks
- Software Development Life Cycle (SDLC)
- Escalation Management
Soft Skills
- Coaching
- Leadership
- Team Efficiency Improvement
Industry Keywords
- B2B SaaS
- Security
- Developer Tools
- AppSec
- DevSecOps
- Software Supply Chain Security
Tools & Technologies
- Vitally
- Slack
- GitHub
- Zendesk
- HubSpot
- Grafana
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Manager, Technical Accounts – Commercial Arbeitgeber: Jobtailor
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