Manager – Vet Services Training and Education

• Provide leadership, direction, and training for Vet Services education matters across the department, NSC/SSC, and field
• Participate in long-term business planning to grow the core services business
• Create high-impact, guest- and pet-focused learning curricula with practical hands-on learning, classroom presentations, and digital assets
• Lead in-person training and ensure successful execution of online training courses for new and existing Vet Services partners
• Track onboarding training progress and completion for Vet Services roles
• Partner with Talent Development and external vendors to develop learning assets and provide content, feedback, and business signoff
• Collaborate with NSC organizations to drive key initiatives through successful, on-time field deployment
• Analyze people performance, sales, and expenses to identify opportunities where learning solutions may help
• Participate in field clinics to understand partner and guest experiences and identify best practices and training opportunities
• Co-create the long-term learning strategy and roadmap and prioritize learning opportunities
• Serve as subject-matter expert for learning deliverables and align programs across organizational functions and operational units
• Create and maintain reporting and analysis for Vet Services training and education
• Develop reports analyzing productivity and retention by store, district, zone, region, and company
• Ensure compliance with legal, regulatory, quality, safety, and product-specific requirements
• Collaborate with Field Leadership and HR to create consistent onboarding and continuing training programs across regions
• Provide oversight and direction for partner training and education
• Ensure Vet Services team members remain current on products, trainings, and programs and have required training materials

Requirements

• College degree in a related field and 5 years of equivalent or relevant training and education experience
• Licensed or Registered Veterinary Technician certification preferred
• Strong strategic business skills
• Strong leadership skills
• Strong and effective communication skills
• Ability to work with and influence cross-functional teams
• Extensive experience in a high sales and service training environment
• Prior experience leading organizational change and championing a service culture
• Knowledge of training documentation systems/methods
• Knowledge of adult learning theories, including assessments and competency-based training
• Ability to meet deadlines and fact-check information
• Excellent observation skills and attention to detail
• Working knowledge of MS Office
• Ability to drive/facilitate decisions
• Ability to work remotely

Core Competencies

Demonstrates expertise in developing and executing training programs for veterinary services, with a strong focus on adult learning theories and compliance with regulatory standards. Proven ability to lead cross-functional teams and drive strategic business initiatives in a high sales and service environment.

Highest-signal resume keywords

• Licensed Veterinary Technician Certification
• Training Documentation Systems Knowledge
• Adult Learning Theories Expertise
• Strategic Business Skills
• Leadership Skills

Hard Skills

• Training Program Development
• Curriculum Creation
• Performance Analysis
• Onboarding Training
• Compliance Management

Soft Skills

• Effective Communication
• Cross-Functional Team Influence
• Attention to Detail
• Decision Facilitation
• Organizational Change Leadership

Certifications & Qualifications

• Licensed Veterinary Technician Certification

Industry Keywords

• Veterinary Services
• Training and Education
• Service Culture
• Sales Training Environment
• Regulatory Compliance

Tools & Technologies

• MS Office
• Learning Management Systems