- Manage Case Management staff in the day-to-day operations of the Maternity Case Management department
- Oversee and adjust work queues to maintain workflow balance
- Monitor and facilitate adherence to department and company metrics
- Train new hires and current staff
- Support case management staff and the company program
- Assess the Maternity Case Management program for opportunities to improve efficiencies and outcomes
- Support team members and clients in daily department operations
- Meet regularly with staff to gather feedback and address concerns or issues
- Oversee team caseload in the medical management system and adjust assignments as needed
- Conduct regular case reviews in addition to staff assessments
- Provide emergency coverage for Case Management caseloads as needed
- Report to the Manager of Maternity Case Management
- Work closely with management staff to implement a culture and work environment promoting continuous improvement
Requirements
- Registered Nurse (RN) with a current, unrestricted license is required
- BSN is strongly preferred
- Three or more years of experience in a Case Management role is required
- Previous experience in a Maternity case management program preferred
- Experience in a team lead or supervisory role managing nursing staff is desired
- CCM certification required within the timeframe specified by company policy
- Must be available to stay late, as needed, to manage staff and caseloads
- Experience with NCQA standards preferred
- Must have demonstrated strong problem-solving skills
- Must have proven track record of utilizing tact, diplomacy, and strategic thinking in addressing issues and changes in company policy, etc.
- Must be self-motivated and willing to learn multiple tasks
- Must be well organized and able to prioritize tasks
- Must have good computer skills and be familiar with using Microsoft Office (Word, Outlook etc.)
- Must demonstrate accuracy in spelling and documentation
- Must have commitment to excellence in customer service
Core Competencies
Demonstrates expertise in Maternity Case Management, including staff management, workflow optimization, and adherence to metrics. Proven ability to train and support nursing staff while ensuring compliance with NCQA standards and maintaining high-quality customer service.
Highest-signal resume keywords
- Registered Nurse (RN)
- Case Management Experience
- CCM Certification
- Maternity Case Management
- Team Leadership
ATS Optimization Keywords
Hard Skills
- Case Management
- Workflow Management
- Staff Training
- Problem-Solving
- Documentation Accuracy
Soft Skills
- Tact
- Diplomacy
- Strategic Thinking
- Self-Motivation
- Organizational Skills
Certifications & Qualifications
- CCM Certification
- Registered Nurse (RN) License
Industry Keywords
- NCQA Standards
- Maternity Care
- Continuous Improvement
- Customer Service Excellence
Tools & Technologies
- Microsoft Office
- Medical Management System
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Maternity Case Management Supervisor Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
