- Engage and enroll eligible health plan members in Tuesday Health’s supportive care services.
- Educate members on Tuesday Health’s service offerings and support ongoing engagement.
- Utilize telephonic outreach and engagement strategies to contact members and schedule a clinical assessment visit.
- Effectively communicate Tuesday Health services, overcome objections, and answer questions.
- Connect members to services available to meet their needs during the initial outreach.
- Provide ongoing telephonic customer service to members and their caregivers.
- Initiate creative strategies to facilitate member contact.
- Maintain performance accountability around member enrollment and participation and achieve performance targets.
- Adhere to Tuesday Health information security and privacy requirements.
- Leverage reporting and dashboards to prioritize outreach to members.
- Successfully meet and/or exceed engagement targets.
Requirements
- Minimum of three (3) years of experience in an outreach, contact center, or customer service role, preferably in healthcare
- Highly organized, detail-oriented and self-driven with the ability to work independently and as part of a team
- Demonstrated ability working in a matrixed environment
- The ability to communicate effectively and persuasively is required
- Exceptional verbal communication skills, and effective presentation skills
- Discretion and adherence to upholding patient information.
- Experience with CRM platforms or Electronic Health Record systems (EHR/EMR) is preferred
- Leadership, communication, collaboration, and problem-solving skills
- Strong alignment with Tuesday Health’s core values: (1) We put members first (2) We lead with integrity; (3) We embrace different perspectives; (4) We nurture authenticity; (5) We deliver
- Bi-lingual, Spanish preferred
Core Competencies
Demonstrates expertise in member engagement and outreach within healthcare, utilizing effective communication and customer service skills to meet performance targets. Proficient in leveraging CRM platforms and adhering to information security and privacy requirements.
Highest-signal resume keywords
- Member Engagement
- Telephonic Outreach
- Customer Service
- CRM Platforms
- Bilingual Spanish
ATS Optimization Keywords
Hard Skills
- Outreach Strategies
- Clinical Assessment Scheduling
- Performance Accountability
- EHR/EMR Systems
- Reporting and Dashboards
Soft Skills
- Effective Communication
- Detail-Oriented
- Problem-Solving
- Collaboration
- Leadership
Industry Keywords
- Healthcare
- Patient Information Security
- Contact Center
- Member Services
- Matrixed Environment
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Member Engagement Specialist Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
