Member Value Consultant – Work Management Solutions

• Provide remote and onsite consulting and implementation services to members around product utilization and best practices.
• Analyze internal data to prioritize opportunities effectively and provide a plan.
• Perform research and data analysis on Member’s product use to better deliver more value to underutilized products or best practices.
• Develop and deliver software training to internal and external stakeholders as needed.
• Coordinate and present at related workshops and industry related events as needed.
• Build tools to help support the needs assessment of our Membership and how they utilize NISC’s solutions.
• Influence and gain Member interest around implementing new product functionality and/or best practices.
• May be asked to record walk through product trainings and recordings with the internal Learning Center.
• General expectation is primary focus is within one to multiple products within one to multiple industries.
• Maintain an in-depth level understanding of product integrations.
• Execute special projects with a moderate to high degree of difficulty with independence as needed or requested.
• May be asked to help participate in NISC’s Member Information Conference, Advisory Meetings and other related events.
• May be asked to mentor others.
• Proactively engage internal departments and leadership on industry trends related to product road maps and direction.
• May provide strategic input to internal and external senior level leaders around product utilization.
• Serve as onsite champion and change manager for Member product initiatives.
• Low to Moderate level amounts of travel required.

Requirements

• 8+ years of related experience preferred.
• Experience with NISC Work Management Solutions and other portions of the NISC Enterprise Suite is helpful to this role, although not a requirement.
• Advancedlevelknowledgeofbusiness-relatedsoftware applications and services.
• Advancedlevelknowledge of the Utility industries
• Advanced level knowledge of Communications Industry
• Advancedlevelknowledge of Project Management processes and theory
• Excellentverbal and written communication skills.
• Advancedpresentation and training skills.
• Excellenttelephone/email etiquette and an ability to deal effectively with Member/Customers.
• Excellentresearch and problem-solving skills with excellent attention to detail.
• Excellent ability to organize and prioritize.
• Excellent abilityto multitask and manage time.
• Excellent ability todemonstrateprofessionalism.
• Excellent ability to demonstrate effective decision making.
• Excellent ability to set and manage internal and external Member/Customer expectations.
• Ability to travel as often as necessary to meet the goals and objectives of the position.
• Advanced level understanding of change management best practices.
• Excellent ability to demonstrate initiative and accountability
• Core Competencies

Demonstrates advanced knowledge of business-related software applications, utility and communications industries, and project management processes.

Capable of delivering effective training, conducting research, and providing strategic input to enhance product utilization and member engagement.

• Highest-signal resume keywords
• NISC Work Management Solutions
• Advanced Business Software Applications
• Utility Industry Expertise
• Project Management Processes
• Change Management Best Practices
• Hard Skills
• Data Analysis
• Software Training Development
• Research Skills
• Problem-Solving Skills
• Presentation Skills
• Time Management
• Organizational Skills
• Decision-Making Skills
• Member Engagement Strategies
• Tools Development
• Soft Skills
• Verbal Communication
• Written Communication
• Customer Service Etiquette
• Initiative
• Accountability
• Industry Keywords
• Change Management
• Member Information Conference
• Workshops
• Industry Trends
• Product Utilization
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