Mental Wellbeing Director, Account Management

• Develop and execute account management strategies for an assigned book of business
• Lead client discussions regarding service delivery, performance expectations, operational issues, and process improvements
• Identify service gaps, investigate root causes, and implement corrective action plans
• Oversee business strategy implementation across assigned client segments
• Analyze market and competitive trends to support pricing, underwriting, product development, service models, and sales efforts
• Build and maintain relationships with brokers, plan sponsors, providers, customers, and regulatory stakeholders
• Lead, mentor, and develop a team of Account Executives
• Support recruitment and retention efforts
• Partner with cross-functional teams and remove organizational barriers that impact client outcomes
• Serve as the senior leader responsible for account management strategy, client retention, operational performance, and growth for a portfolio of large, national complex clients focused on Aetna's Resources for Living Employee Assistance Program solution

Requirements

• 7 to 9 years of experience managing large, complex self-funded clients
• Demonstrated experience leading Account Management/Account Executive teams
• Ability to travel 25% - 30%
• Strong executive presence with the ability to influence internal and external stakeholders
• Bachelor's Degree or equivalent work experience
• Preferred: Experience in Account Management leadership with EAP, behavioral health, or workforce wellbeing solutions

Core Competencies

Demonstrates expertise in account management strategy, client retention, and operational performance for large, complex clients, with a focus on Employee Assistance Program solutions. Proven ability to lead and mentor teams while building strong relationships with stakeholders.

Highest-signal resume keywords

• Account Management Strategy
• Team Leadership
• Client Retention
• Operational Performance
• Behavioral Health Solutions

Hard Skills

• Account Management
• Client Relationship Management
• Market Analysis
• Service Delivery
• Performance Improvement
• Corrective Action Planning
• Pricing Strategy
• Product Development
• Sales Strategy
• Self-Funded Client Management

Soft Skills

• Executive Presence
• Influencing Stakeholders
• Mentoring
• Collaboration
• Communication

Certifications & Qualifications

• Bachelor's Degree

Industry Keywords

• Employee Assistance Program
• Behavioral Health
• Workforce Wellbeing
• Account Executive
• Client Segments