- Assist Client Service management
- Provide client service associates with additional assistance, side-by-side coaching, ongoing training and development
- Co-facilitate new hire and recurrent training
- Cultivate and maintain functional partnerships and client relationships
- Create and execute individualized training plans for underperforming client service colleagues
- Perform side-by-side listening of associate calls and review emails, portals, cases, and overall performance
- Provide real-time associate coaching and development
- Participate in recruiting activities and assist with candidate interviews
- Facilitate recognition programs and organize center activities
- Help ensure sensitivity, proper routing, and responsiveness to customer requirements
- Complete assigned weekly calls, emails, and cases for review
- Complete weekly coaching one-to-ones with assigned colleagues
- Maintain acceptable availability to support team chats and respond to incoming contacts during high SLA demand
Requirements
- Minimum six (6) months in a client service position
- Excellent written and verbal communication
- Strong familiarity with National Accounts
- Previous leadership experience a plus
- Ability to multitask in a fast-paced environment
- Basic knowledge of Google, Salesforce, and NA systems
- Exceptional organizational skills
- Self-motivator and self-starter
- Ability to coach and mentor
- Results-oriented approach
- Excellent organizational and leadership skills
- Effective presentation skills
- Ability to manage time
- Strong work ethicSound judgment
- Detail-oriented
- Highest standards of integrity
- High School Diploma
Core Competencies
Demonstrates strong client service capabilities through effective coaching, training, and development of associates. Possesses excellent communication and organizational skills to foster client relationships and enhance team performance.
Highest-signal resume keywords
- Client Service Experience
- Coaching and Mentoring
- Excellent Communication Skills
- Organizational Skills
- Leadership Experience
Hard Skills
- Salesforce
- National Accounts Familiarity
Soft Skills
- Multitasking
- Self-Motivator
- Results-Oriented
- Detail-Oriented
- Sound Judgment
Certifications & Qualifications
- High School Diploma
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National Account Client Services Coach Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
