National Account Representative

• Manage and grow an assigned book of business through proactive relationship management and strategic account support




• Maintain consistent daily communication with customers, responding to all emails and text messages within 24 hours




• Develop and present quarterly account plans for key customers with management to support retention and growth goals




• Communicate positive updates and challenging issues to customers professionally, transparently, and in a timely manner




• Partner with customers to create customized logo concepts and product designs aligned with brand standards and team identity




• Build and manage online team stores for customer fundraising, ordering, and product distribution




• Support accounts receivable efforts by assisting customers with billing inquiries and aging AR resolution




• Participate in professional development opportunities and lacrosse industry events quarterly




• Use approved expense budgets strategically to foster and maintain client relationships




• Process bulk customer orders accurately and efficiently, targeting a turnaround time of 12 hours or less

Requirements

• A minimum of four years of management and/or sales experience




• A minimum of two years of industry experience




• Lacrosse experience and product knowledge




• Sales Acumen




• Organizational Skills




• Communication Proficiency




• Technical Capacity and Training




• Collaboration Skills




• Time Management Skills




• Personal Effectiveness/Credibility




• Customer Service




• Prolonged periods of sitting, standing, bending, lifting, kneeling and walking will occur regularly




• Some travel required

Core Competencies

Demonstrates strong sales acumen and customer service skills while effectively managing client relationships and account growth. Proficient in communication, organization, and collaboration to support customer needs and retention strategies.

Highest-signal resume keywords

• Sales Acumen




• Customer Service




• Lacrosse Experience




• Organizational Skills




• Communication Proficiency

Soft Skills

• Collaboration Skills




• Time Management Skills




• Personal Effectiveness

Industry Keywords

• Account Management




• Product Knowledge




• Customer Relationship Management




• Fundraising




• Billing Inquiries




• AR Resolution




• Brand Standards




• Product Distribution




• Professional Development




• Lacrosse Industry Events

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