- Develop and implement national standards and best practices for Employee Benefits operations
- Identify inefficiencies and lead initiatives to streamline workflows, improve accuracy, and enhance productivity across regions
- Ensure adherence to regulatory requirements, internal controls, and audit standards; monitor risk and implement corrective actions
- Collaborate with IT and business leaders to optimize agency management systems and leverage automation tools
- Establish KPIs and reporting dashboards to measure operational effectiveness and drive continuous improvement
- Partner with regional operations leaders, client service teams, and senior management to align operational initiatives with business objectives
- Provide guidance and subject matter expertise to regional teams on operational policies, procedures, and system utilization
- Lead operational integration efforts during mergers, acquisitions, or organizational restructuring
Requirements
- Bachelor’s degree in business, human resources, or related field
- 6–8 years in insurance brokerage operations, with demonstrated expertise in Employee Benefits and process improvement
- Advanced knowledge of operational best practices and process improvement methodologies
- Strong analytical and problem-solving skills with ability to interpret data and drive decisions
- Excellent communication and stakeholder management skills
- Proficiency in Microsoft Office Suite and familiarity with agency management platforms
- Ability to influence and lead cross-functional initiatives without direct authority
- Strong understanding of employee benefits workflows, compliance requirements, and agency management systems
- Experience with national or multi-regional operational oversight and change management initiatives
Core Competencies
Demonstrates expertise in Employee Benefits operations, process improvement, and compliance management while effectively collaborating with cross-functional teams to drive operational excellence and enhance productivity.
Highest-signal resume keywords
- Employee Benefits Expertise
- Process Improvement Methodologies
- Operational Best Practices
- Analytical Problem-Solving Skills
- Stakeholder Management
ATS Optimization Keywords
Hard Skills
- Operational Standards Development
- Workflow Streamlining
- KPI Establishment
- Data Interpretation
- Change Management
Soft Skills
- Excellent Communication
- Influencing Skills
- Leadership Without Authority
Industry Keywords
- Insurance Brokerage Operations
- Regulatory Compliance
- Audit Standards
- Operational Integration
- Multi-Regional Oversight
Tools & Technologies
- Microsoft Office Suite
- Agency Management Platforms
#J-18808-Ljbffr
National Operations Manager, Employee Benefits Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
