- Proactively monitor core network systems, regional fiber optics, and active/passive hardware via centralized management tools for live alarms.
- Identify and react to network alarms through monitoring tools/systems, customer ticket generation, and phone/email/text/direct message matters.
- Create, update, and close tickets within ITSM platforms.
- Execute triage procedures per SOP/MOP, following event severity, impact, and escalation requirements.
- Act as the primary source of information and notification for outages/events, providing clear status updates to internal departments, customers/end users, partners, and vendors.
- Track hardware replacements, fiber cuts/degradations, mobilized repair teams, and field operations.
- Support continual service improvement and procedure improvements.
- Generate necessary information, reports, and status updates for handover to incoming team members.
- Provide 24x7 monitoring support for the city-wide optical network environment.
Requirements
- In depth or hands-on knowledge of optical test equipment (OTDR, ONT, Redlight, OLTS, etc).
- Exceptional written and verbal communication skills
- Attention to detail
- Able to work with a multi-tasking aptitude under high-pressure scenarios while maintaining customer-facing professionalism
- In-depth understanding of Layer 1/2/3 protocols including DWDM, Sonet/SDH, VLAN, Spanning Tree, MPLS, OSPF, and BGP
- Experience with network monitoring systems and ticketing/ITSM platforms
- Ability to read and understand GIS Maps, engineering drawings and route schematics
- Must be able to work rotating shifts, weekends, holidays, and overnight schedules
- Must have prior experience in a 24 x 7 operations/engineering environment
- Citizenship Status Required: No Restrictions
- Preferred: Cisco, Nokia, Ciena, or other primary fiber optic/network equipment manufacturer certification(s)
- Preferred: Familiarity with BICSI Standards
- Preferred: Experience in a government support role
- Preferred: ITIL v4/v5 certification
- Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information; US citizenship may be required for some positions.
Core Competencies
Demonstrates expertise in monitoring and managing optical network systems, with a strong focus on Layer 1/2/3 protocols and optical test equipment. Capable of providing exceptional communication and customer service in a 24x7 operations environment.
Highest-signal resume keywords
- Optical Test Equipment Knowledge
- Layer 1/2/3 Protocols Expertise
- Network Monitoring Systems Experience
- ITSM Platform Proficiency
- ITIL v4/v5 Certification
Hard Skills
- Optical Test Equipment
- Layer 1/2/3 Protocols
- DWDM
- Sonet/SDH
- VLAN
- Spanning Tree
- MPLS
- OSPF
- BGP
- GIS Maps Interpretation
Soft Skills
- Exceptional Communication Skills
- Attention to Detail
- Customer-Facing Professionalism
- Multi-Tasking Aptitude
- Ability to Work Under Pressure
Certifications & Qualifications
- Cisco Certification
- Nokia Certification
- Ciena Certification
- ITIL v4/v5 Certification
Industry Keywords
- Fiber Optics
- Government Support Role
- BICSI Standards
- 24x7 Operations Environment
Tools & Technologies
- Network Monitoring Tools
- ITSM Platforms
- Centralized Management Tools
#J-18808-Ljbffr
NOC Analyst Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
