- Serve as the direct customer interface and capture requests and requirements
- Plan work assignments at data center locations across Bavaria
- Coordinate short-term and long-term schedules with all stakeholders
- Organise and document unplanned service calls within the 24/7/365 team
- Work closely with on-site technicians and coordinate solution-oriented responses to unforeseen situations
- Forward material requirements to Purchasing and ensure material availability at the assignment location
- Coordinate quotations for additional work and manage incoming orders
- Prepare, review, and file service reports for construction and maintenance assignments
- Review delivery notes, acceptance reports, and supporting documentation
- Prepare assignment-related data as the basis for invoicing
Requirements
- Reside in the Nuremberg area / Nuremberg metropolitan region
- Commercial or technical training
- Experience in coordination or administrative case handling
- Experience in a corporate environment or working with major customers
- Highly structured and conscientious approach to work
- Enjoy collaborating with technicians as equals
- Willingness to learn and interest in new topics
- Good written and spoken English skills
- Confident user of MS Office and ERP tools
- Strong communication skills and reliability
- Genuine motivation derived from consistently satisfied customers
- Experience in Technical Service / Field Service is an advantage
- Knowledge of construction or IT project environments is an advantage
Core Competencies
Demonstrates strong coordination and administrative skills in managing customer requests and service assignments, with a focus on effective communication and collaboration in technical environments. Proficient in utilizing MS Office and ERP tools to support operational efficiency and customer satisfaction.
Highest-signal resume keywords
- Coordination Experience
- Technical Service Experience
- MS Office Proficiency
- ERP Tools Proficiency
- Strong Communication Skills
ATS Optimization Keywords
Hard Skills
- Coordination
- Administrative Case Handling
- Service Report Preparation
- Quotation Management
- Material Requirement Forwarding
Soft Skills
- Structured Approach
- Conscientious Work Ethic
- Collaboration
- Reliability
- Customer Satisfaction Motivation
Certifications & Qualifications
- Commercial or Technical Training
Industry Keywords
- Technical Service
- Field Service
- Construction Environment
- IT Project Environment
- Customer Interface
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Field Service Project Assistant – Customer Service, Service Operations in Nürnberg Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
