- Provide customer service and virtual care through live messaging, video, phone, and/or email
- Document patient interactions in the EMR
- Follow and apply clinically validated triage protocols
- Ensure high-quality customer service for patients and providers
- Complete basic nursing responsibilities, outpatient testing, medications, and related tasks
- Troubleshoot technology with patients
- Ensure a seamless patient call center experience
- Coordinate lab orders, prescription orders, radiology tests, and other aspects of patient care
- Work on projects to optimize operational efficiency and improve the telemedicine experience
- Assist in identifying technology needs that improve patient experience
- Complete additional projects as assigned
Requirements
- Minimum of 2+ years experience as a Registered Nurse (RN) in a clinical/bedside hospital setting is required
- Active, unencumbered RN license issued by the state where you reside, with compact/multistate privileges, is required
- Minimum of Associates Degree in Nursing (ADN)
- Hands-on RN experience in ER/ED, ICU, Stepdown, Telemetry, Med-Surg, Oncology, and/or Float is highly preferred
- Bilingual ability to communicate in both English and Spanish is a major plus
- Ability to give and receive actionable feedback
- Ability to use critical thinking in new and challenging situations
- Outstanding multitasking skills
- Enthusiasm for and adaptability to new technology
- Mastery of oral and written language and strong typing skills
- Ability to assess and communicate with patients via a text-based platform
- Flexible and fast learner, comfortable in a fast-paced and changing environment
- Detail-oriented, organized self-starter with outstanding interpersonal skills
- Shift availability: overnight, 10:45pm–9:45am Eastern Time, four days per week on rotating days; every other weekend required
Core Competencies
Demonstrates expertise in providing high-quality customer service and virtual care as a Registered Nurse, utilizing critical thinking and technology to enhance patient interactions and operational efficiency. Proficient in coordinating patient care tasks and managing documentation in EMR systems.
Highest-signal resume keywords
- Registered Nurse (RN) License
- Clinical Experience in ER/ED, ICU, Telemetry, Med-Surg
- Bilingual in English and Spanish
- EMR Documentation
- Customer Service Excellence
ATS Optimization Keywords
Hard Skills
- Patient Care Coordination
- Triage Protocols
- Outpatient Testing
- Medication Management
- Technology Troubleshooting
- Critical Thinking
- Typing Skills
- Multitasking
- Detail-Oriented
- Organizational Skills
Soft Skills
- Interpersonal Skills
- Adaptability to New Technology
- Ability to Give and Receive Feedback
- Flexibility in Fast-Paced Environments
- Enthusiasm for Learning
Certifications & Qualifications
- Active RN License
- Associates Degree in Nursing (ADN)
Industry Keywords
- Telemedicine
- Patient Experience
- Operational Efficiency
- Clinical Nursing
- Patient Interaction
Tools & Technologies
- EMR Systems
- Virtual Care Platforms
- Communication Tools
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Nurse Navigator – Overnights Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
