Observability Project Manager

• Guide project teams and client organizations in Agile/Scrum practices and values
• Coach teams toward self-organization and greater Scrum maturity
• Remove impediments and facilitate discussion, decision-making, and conflict resolution
• Support internal and external communication and improve transparency
• Educate the Product Sponsor on grooming and maintaining the product backlog
• Provide servant leadership and lead by example
• Analyze resource utilization and future resource allocation needs
• Identify and develop additional services revenue opportunities
• Understand client needs, match them to services or products, and manage expectations
• Communicate project goals and critical success factors
• Plan and coordinate technical projects from initiation through delivery
• Ensure service delivery success and client satisfaction
• Manage project initiation, contractual obligations, client needs, and required contacts
• Develop and execute project plans, scopes, schedules, budgets, and deliverables
• Identify resources and assign project roles
• Coordinate internal teams, clients, vendors, and subcontractors to meet project goals
• Assign and monitor project team work and provide technical and analytical direction
• Interface with clients on technical matters
• Manage project risks, issues, and progress against deadlines, scope, and quality
• Assist with problem resolution and risk mitigation
• Manage vendor/subcontractor task integration and deliverables
• Conduct project closure, handover, and post-implementation reviews
• Identify and implement project management process improvements
• Maintain updated project information in AHEAD systems, including Salesforce and FinancialForce

Requirements

• Observability implementation project experience with Dynatrace, Tanium, LogicMonitor, Cribl, Splunk, and/or Grafana
• Ability to independently manage medium- to high-risk, high-complexity, high-client-visibility projects
• Knowledge of project management standards, processes, procedures, and guidelines using Agile and Waterfall methodologies
• Knowledge of project management best practices, including PMBOK
• Knowledge of the company's products and services
• Understanding of IT project methodologies and lifecycles, including conversions, incremental, rapid delivery, and waterfall phases
• Excellent analysis, problem-solving, team, conflict management, and time management skills
• Strong verbal and written communication skills
• Experience with data center infrastructure hardware and/or software
• Advanced project management software skills
• Ability to manage project budgets and timelines
• Negotiation skills
• Ability to facilitate interaction with executive-level clients
• Ability to set clear expectations, manage team performance, and build team morale
• Ability to maintain confidentiality and handle sensitive assignments

Core Competencies

Demonstrates expertise in Agile and Waterfall project management methodologies, with a strong focus on client satisfaction and team leadership. Proficient in managing high-complexity projects, resource allocation, and implementing process improvements to enhance service delivery.

Highest-signal resume keywords

• Agile Project Management
• Scrum Practices
• Project Budget Management
• Client Communication
• Observability Implementation

Hard Skills

• Project Management Standards
• Agile Methodologies
• Waterfall Methodologies
• Advanced Project Management Software
• Data Center Infrastructure
• Resource Allocation
• Risk Management
• Project Planning
• Contractual Obligations
• Process Improvement

Soft Skills

• Conflict Management
• Team Leadership
• Time Management
• Negotiation Skills
• Problem-Solving

Certifications & Qualifications

• PMBOK Certification

Industry Keywords

• Client Satisfaction
• Service Delivery
• Project Goals
• Technical Projects
• Executive-Level Interaction

Tools & Technologies

• Salesforce
• FinancialForce
• Dynatrace
• Tanium
• LogicMonitor
• Cribl
• Splunk
• Grafana