Okta Support Engineer

• Provide day-to-day administration, configuration, and support of the Okta platform, including user lifecycle management, application integrations, and authentication policies
• Troubleshoot and resolve ICAM incidents, service requests, and problems while adhering to SLAs
• Configure and maintain SSO, MFA, Universal Directory, Lifecycle Management, and API Access Management
• Integrate Okta with enterprise applications, directories, and third-party services using SAML 2.0, OAuth 2.0, and OIDC
• Support user and application onboarding and offboarding
• Monitor system health, review logs, and proactively address ICAM issues
• Collaborate with security and compliance teams to meet federal standards, NIST guidelines, and Zero Trust principles
• Develop and maintain technical documentation, SOPs, and runbooks
• Participate in Okta change management, including planning, testing, and implementation
• Support audits and compliance reviews with access reports and configuration documentation
• Evaluate and implement Okta features aligned with mission requirements
• Provide Tier 2/Tier 3 support for escalated IAM issues
• Work with Koniag Government Services, an Alaska Native-owned provider of enterprise solutions, professional services, and operational management to federal government agencies

Requirements

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field from an accredited college or university; equivalent work experience may be considered in lieu of a degree
• 3+ years of hands-on experience administering and supporting Okta or a comparable Identity and Access Management (IAM) platform
• Active Secret Clearance required
• Relevant Okta certification(s) required (e.g., Okta Certified Administrator, Okta Certified Professional, or Okta Certified Consultant)
• Exceptional communication skills in English, both written and oral
• Hands-on experience administering Okta, including SSO, MFA, Universal Directory, Lifecycle Management, and Okta Workflows
• Strong understanding of SAML 2.0, OAuth 2.0, and OpenID Connect (OIDC)
• Experience integrating Okta with Active Directory (AD) and/or LDAP
• Familiarity with ICAM frameworks and federal identity management standards, including NIST SP 800-63 and FICAM
• Experience supporting users and applications in a ticketing/ITSM environment, such as ServiceNow or Jira
• Ability to analyze and interpret system logs
• Experience with MFA deployment and policy management
• Knowledge of Zero Trust Architecture principles
• Ability to create and maintain technical documentation, SOPs, and runbooks
• Ability to work independently and collaboratively
• Desired: Experience with SailPoint; federal government IT/ICAM experience; Okta Certified Consultant or Developer certification; PAM; DevSecOps and CI/CD; AWS, Azure, or Google Cloud IAM; Python or PowerShell; CyberArk or Ping Identity; PIV/CAC; ATO processes and SSPs; CISSP, Security+, or other relevant cybersecurity certifications

Core Competencies

Demonstrates expertise in administering and supporting the Okta platform, including SSO, MFA, and user lifecycle management, while ensuring compliance with federal standards and security protocols. Proficient in integrating Okta with enterprise applications and maintaining technical documentation.

Highest-signal resume keywords

• Okta Administration
• Identity And Access Management (IAM)
• SAML 2.0
• OAuth 2.0
• NIST Compliance

ATS Optimization Keywords

Hard Skills

• User Lifecycle Management
• Single Sign-On (SSO)
• Multi-Factor Authentication (MFA)
• Universal Directory
• API Access Management
• Okta Workflows
• Active Directory (AD) Integration
• System Log Analysis
• Technical Documentation
• ICAM Frameworks

Soft Skills

• Exceptional Communication Skills
• Collaborative Work Style
• Independent Work Ability

Certifications & Qualifications

• Okta Certified Administrator
• Okta Certified Professional
• Okta Certified Consultant
• CISSP
• Security+

Industry Keywords

• Zero Trust Architecture
• Federal Identity Management Standards
• NIST SP 800-63
• FICAM
• PIV/CAC

Tools & Technologies

• ServiceNow
• Jira
• AWS IAM
• Azure IAM
• Google Cloud IAM