Responsibilities
Work on-site at our clients' locations and support IT managers, local IT teams and end users as a competent point of contact and client representative
Capture concerns quickly and accurately and are responsible for receiving, qualifying and processing requests, incidents and changes
Support the client's users and IT teams on-site and take care of the maintenance of workstations, applications and the IT backend infrastructure
Be the contact person for all IT-related questions and help customers resolve their issues
For complex or long-running topics, receive support from the team of Support and Systems Engineers
Through direct customer support, ensure the smooth use of our IT outsourcing services and help turn our customers into fans
Organize your workday and tasks independently and work in a hybrid model: on-site at the client, at the UPGREAT office or from home
Requirements
You have completed an apprenticeship as an ICT Specialist (EFZ) or are a career changer with equivalent professional experience in the IT field (required)
You have experience in 1 st
and 2 nd
level support, ideally as a Supporter, Support Engineer or Operations Engineer, preferably at an IT service provider
You bring solid know-how in the Microsoft systems environment and are proficient with Windows operating systems, Microsoft Office / Office 365 and common standard software
You are familiar with Windows Servers (including roles and features), Active Directory, Exchange Server, Citrix and have experience in networking (e.g. DNS, DHCP, VPN)
You have native-level German and can communicate well in English, both written and spoken
You hold a category B driving licence (required)
You enjoy direct customer contact and keep an overview even in hectic situations
You have a strong service orientation, high resilience and flexibility
You are self-organized, proactive and enjoy taking responsibility
Certifications & Qualifications
ICT Specialist (EFZ)
category B driving licence
#J-18808-Ljbffr
Work on-site at our clients' locations and support IT managers, local IT teams and end users as a competent point of contact and client representative
Capture concerns quickly and accurately and are responsible for receiving, qualifying and processing requests, incidents and changes
Support the client's users and IT teams on-site and take care of the maintenance of workstations, applications and the IT backend infrastructure
Be the contact person for all IT-related questions and help customers resolve their issues
For complex or long-running topics, receive support from the team of Support and Systems Engineers
Through direct customer support, ensure the smooth use of our IT outsourcing services and help turn our customers into fans
Organize your workday and tasks independently and work in a hybrid model: on-site at the client, at the UPGREAT office or from home
Requirements
You have completed an apprenticeship as an ICT Specialist (EFZ) or are a career changer with equivalent professional experience in the IT field (required)
You have experience in 1 st
and 2 nd
level support, ideally as a Supporter, Support Engineer or Operations Engineer, preferably at an IT service provider
You bring solid know-how in the Microsoft systems environment and are proficient with Windows operating systems, Microsoft Office / Office 365 and common standard software
You are familiar with Windows Servers (including roles and features), Active Directory, Exchange Server, Citrix and have experience in networking (e.g. DNS, DHCP, VPN)
You have native-level German and can communicate well in English, both written and spoken
You hold a category B driving licence (required)
You enjoy direct customer contact and keep an overview even in hectic situations
You have a strong service orientation, high resilience and flexibility
You are self-organized, proactive and enjoy taking responsibility
Certifications & Qualifications
ICT Specialist (EFZ)
category B driving licence
#J-18808-Ljbffr
On-Site Support Engineer Arbeitgeber: Jobtailor
Als Global Director B2B – Business Development bei uns profitieren Sie von einer dynamischen und innovativen Arbeitsumgebung, die auf Zusammenarbeit und Kreativität setzt. Wir bieten Ihnen nicht nur attraktive Vergütungsmodelle und umfassende Weiterbildungsmöglichkeiten, sondern auch die Chance, in einem internationalen Team zu arbeiten, das Vielfalt und persönliche Entwicklung fördert. Unsere Unternehmenskultur legt großen Wert auf Flexibilität und Work-Life-Balance, sodass Sie Ihre Karriereziele in einem unterstützenden Umfeld erreichen können.
