Online Counsellor

• Provide digital counselling and emotional wellbeing support to adults




• Provide text-based online counselling or psychotherapy, support, and advice within the iRespond clinical and operational model




• Assess and manage the risks and needs of service users




• Signpost appropriately and complete referrals




• Manage an individual caseload




• Provide short- and mid-term structured therapeutic support and interventions for physical, emotional, and mental health issues and distress




• Provide digital structured therapeutic support for people with complex mental health difficulties




• Work within BACP or equivalent professional ethical frameworks




• Comply with legal, regulatory, safeguarding, data protection, and internal policy requirements




• Maintain accurate case notes and records using approved systems and processes




• Liaise with internal and external professionals and services regarding safeguarding concerns




• Maintain accurate shift-duty and activity information in the scheduling and rota system




• Attend and contribute to clinical supervision, clinical support, training, continuing professional development, team meetings, management supervision, and organisational meetings




• Review clinical work and performance against agreed work schedules and KPIs

Requirements

• Relevant professional qualification in Counselling at level 4 minimum, recognised by BACP, UKCP, NCS or equivalent




• Registration with BACP (MBACP reg.) or equivalent recognised UK counselling and psychotherapy awarding body registration (NCS, UKCP, COSCA)




• Accreditation-eligibility in counselling or psychotherapy at diploma level (level 4 minimum) or above




• Minimum 450 supervised clinical practice hours




• 3 years post-qualifying experience working as a qualified and clinically supervised Counsellor/Psychotherapist




• 3 years post-qualifying experience providing counselling and/or mental health support to adults aged 18+ in face-to-face or digital settings




• Experience conducting risk and needs assessments, referrals, and short-term and long-term counselling/psychotherapy




• Experience in risk management interventions




• Experience in adult safeguarding and child protection, with clear knowledge of related policies and legislation




• Experience providing effective engagement and immediate support to adults in distress




• Ability to work remotely with good broadband, a safe home-working setup, and competent technology use




• Exceptional time management and ability to manage a clinical caseload and administrative tasks




• Availability for at least 30 hours per week across 4- or 6-hour shifts, afternoons, evenings, and weekends




• Understanding of social, environmental, and economic factors affecting mental health




• Resilience and empathy when supporting people in distress




• Understanding of equality, diversity, and inclusion issues in practice




• Willingness to learn mental health issues and psychological change theories




• Belief that outcomes should be measured




• Experience working collaboratively across multidisciplinary teams




• Successful enhanced DBS check required

Core Competencies

Demonstrates expertise in providing digital counselling and emotional wellbeing support, with a strong focus on risk assessment, case management, and adherence to ethical frameworks. Proficient in delivering structured therapeutic interventions for complex mental health issues while maintaining compliance with legal and regulatory standards.

Highest-signal resume keywords

• BACP Registration




• Counselling Qualification Level 4




• 450 Supervised Clinical Practice Hours




• Experience in Risk Management Interventions




• Experience Providing Mental Health Support to Adults

Hard Skills

• Digital Counselling




• Risk Assessment




• Therapeutic Interventions




• Case Management




• Referral Processes




• Clinical Supervision




• Data Protection Compliance




• Safeguarding Knowledge




• KPI Review




• Mental Health Support

Soft Skills

• Empathy




• Resilience




• Time Management




• Collaboration




• Understanding of Diversity and Inclusion

Certifications & Qualifications

• BACP Registration (MBACP reg.)




• Accreditation Eligibility in Counselling or Psychotherapy

Industry Keywords

• Mental Health




• Counselling




• Psychotherapy




• Adult Safeguarding




• Child Protection




• Clinical Practice




• Ethical Frameworks




• Continuing Professional Development




• Multidisciplinary Teams




• Social Determinants of Health

Tools & Technologies

• Approved Case Management Systems




• Scheduling and Rota Systems




• Remote Working Technology