Provide day-to-day administrative, operational, and L2/L3 support for OpenText Content Server and related ECM components
Perform Content Server administration, including user, group, role, permission, workspace, folder, and object management
Manage categories, attributes, and metadata updates
Support configuration changes under change-management control
Monitor and manage background jobs, queues, and scheduled tasks
Identify and resolve job failures, backlogs, and performance issues
Coordinate restarts and maintenance activities
Handle L2/L3 incidents and service requests in line with SLAs
Perform root-cause analysis and implement corrective actions
Provide stakeholder communication and updates
Provision and de-provision users and groups
Troubleshoot access, permission, visibility, login, authentication, performance, and configuration issues
Analyze logs and diagnostics
Coordinate with infrastructure, database, and network teams
Support deployment of configuration changes and fixes across environments
Assist with patching, upgrades, and post-deployment validation
Maintain consistency between Dev, QA, and Prod environments
Maintain operational documentation, runbooks, and SOPs
Ensure compliance with audit and governance requirements
Contribute to continuous improvement initiatives within the AMS framework
Report to the Director of Delivery
Requirements
- 8–12+ years of experience supporting enterprise ECM platforms
- 5+ years of hands-on OpenText Content Server AMS/support experience
- Experience working in AMS or managed services environments with ticketing systems and SLAs
- Experience supporting OpenText Extended ECM (xECM) or SAP-integrated environments
- Experience supporting OpenText Archive Center, Core Capture, or VIM
- Knowledge of authentication/SSO integrations (LDAP, AD, SAML)
- OpenText certifications are a plus
Core Competencies
Demonstrates extensive experience in OpenText Content Server administration and support, including user management, troubleshooting, and compliance with governance requirements. Proven ability to manage incidents, coordinate with cross-functional teams, and contribute to continuous improvement initiatives.
Highest-signal resume keywords
- OpenText Content Server Administration
- L2/L3 Support
- Incident Management
- Authentication/SSO Integrations
- OpenText Certifications
Hard Skills
- Content Server Administration
- User Management
- Metadata Management
- Root-Cause Analysis
- Performance Troubleshooting
- Change Management
- Log Analysis
- Patch Management
- Configuration Deployment
- Operational Documentation
Soft Skills
- Stakeholder Communication
- Problem-Solving
Certifications & Qualifications
- OpenText Certifications
Industry Keywords
- Enterprise ECM Platforms
- Managed Services
- SLAs
- Audit Compliance
- Continuous Improvement
Tools & Technologies
- OpenText Extended ECM
- OpenText Archive Center
- OpenText Core Capture
- OpenText VIM
- Ticketing Systems
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OpenText Support Consultant – Administration & Operations Arbeitgeber: Jobtailor
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