Operational Excellence Lead

• Lead assigned projects & assignments of overall execution including project team members, account teams, and identified client teams
• Actively collaborate with project teams including attending and leading meetings, leading cross functional key project enablers, and issue resolution/risk mitigation
• Accountability for agreed upon processes and deliverables (communications, meetings etc.) on a project-by-project basis
• Clarify and communicate project objectives including detailed understanding of client and internal stakeholder expectations, status of deliverables and success criteria
• Proactively communicate to all key stakeholders throughout the project
• Ask probing questions to identify risk and, working with appropriate internal and client stakeholders, develop timely solutions to mitigate risks
• Reporting and documentation: prepare and present project status reports, executive summaries, and updates to key stakeholders, ensuring transparency and accountability at all levels
• Collaborate on enhancements of COET operational readiness risk assessment programming
• Operational due diligence programming: Continual refinement of operational due diligence programming including both desktop and onsite aspects
• Conduct onsite due diligence efforts to obtain intimate knowledge of site-specific operations; findings used to validate initial solution and influence subsequent onboarding project activities.
• Functional areas to include but not limited to IFM, engineering and operations, HSSE, client business functional use, incumbent and 3rd party supplier framework
• Validate existing procedural and operational programming such as financial management, quality, HSSE, asset management, workplace experience, and emergency & incident management
• Develop site specific processes, programs, and procedures to align with project specific contractual deliverables, client requirements, and JLL standards.

Core focus areas include all aspects of IFM, engineering & operations, HSSE, and quality assurance

• Serve as task force lead bolstering COET and Workstream activities on dynamic projects during surges of demand and resource constraints in all phases of the transition lifecycle

Requirements

• IFM technology experience required.
• Solid program management and problem-solving skills with the ability to focus both strategically and tactically to achieve firm and client business goals
• In-depth knowledge and understanding of buildings & systems engineering, asset maintenance, and facilities management operations
• Project
• Management
• Leadership

Skills: Knows how to effectively structure and manage projects and teams to ensure there is clarity of expectation, timely execution, corrective action when needed and successful outcomes

• Exceptional ability to solve problems and think analytically.

Comfortable interacting with people across all levels of an organization and can field questions during a presentation like a pro (Agile and able to handle changes in direction calmly)

• Analytical

Skills: Has a structured approach to problem solving with a natural inclination for planning strategy and tactics.

• Drives to fix the ultimate root causes to drive sustainable change
• Character with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done.
• Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere.
• Forward looking with a holistic approach
• Strong organizational skills, detail oriented, and process-driven, with an orientation toward continuous process improvement
• Ability to travel 20-30% of time.
• This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
• ATS Optimization Keywords
• Hard Skills
• IFM technology
• program management
• problem-solving
• buildings engineering
• systems engineering
• asset maintenance
• facilities management
• project management
• analytical skills
• process improvement
• Soft Skills
• leadership
• communication
• flexibility
• adaptability
• resilience
• organizational skills
• detail-oriented
• resourcefulness
• perseverance
• strategic thinking
• Industry Keywords
• operational due diligence
• HSSE
• quality assurance
• client requirements
• emergency management
• incident management
• project execution
• stakeholder management
• risk mitigation
• continuous improvement
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