Operations Coordinator – Community Management, Gaming

The Keywords Social Pillar is a global team of 200+ social specialist professionals providing expert social media services to gaming and entertainment clients spread across 4 global studios within Keywords Studios.

As well as getting to work with some of the world’s greatest games, we offer the chance to join a thriving community, and to develop your skills and career alongside a diverse, global team.

We are currently seeking an Operations Coordinator, responsible for the end‑to‑end operational health of the department. Sitting within the operations team, this role ensures that global performance processes are followed, technical blockers are escalated, and the lifecycle of both full‑time employees and freelancers is managed with precision. You will act as the primary liaison between department leads and regional HR/IT teams across North America, Europe, South America and Asia.

This position is offered on a fixed‑term basis and is expected to last for approximately one year.

Your Impact:

• Evaluation Lifecycle: Drive the annual review process including creating self‑evaluation forms and tracking completion
• Incentives & Awards: Calculate and facilitate performance awards based on regional salary averages; coordinate payments through the Workday ticketing system.
• Disciplinary Support: Partner with regional HR and People Managers to correctly administer disciplinary actions or performance plans (PIPs) for the global team.
• Workday Administration: Act as the point of contact for “One File” evaluations and global KPI updates within Workday.
• Leave Management: Track medical leaves, “Leaver Alerts,” and time‑off requests, coordinating closely with regional HR (e.g., Canada, Germany, Spain).
• Payroll & Hours: Conduct monthly and bi‑weekly audits of local tracking tools for the US, Canada, and Mexico to ensure payroll accuracy.
• New Hire Experience: Coordinate hardware needs with the Technology Operations Manager, schedule regional L&D inductions, and conduct intro check‑ins during the first 90 days.
• Equipment Logistics: Manage the “Project Hardware Matrix.” For freelancers, ensure all serial numbers, KWS tags, and return values are documented in contracts before shipping.
• Exit Management: Execute all offboarding tracking tasks and “Leaver” updates for departing staff.
• Compliance: Ensure specific regional legal requirements are met
• Continuous Improvement: Proactively look to solve issues and bottlenecks in processes and systems delaying or preventing the team delivering high quality work

Requirements

Your Experience:

• Minimum of 2 years’ experience in business administration
• Experienced in working remotely, and with remote teams
• Basic knowledge of social media
• Excellent time and project management skills
• Strong communication skills and attention to detail

Benefits

Company culture you ask? Our company culture is fun, friendly, diverse and inclusive, and we welcome people from all over the world. As a remote role, we offer flexibility and a nice work‑life balance. We work on exciting projects with global brands. We help the world’s greatest game development/publishing studios on community and social media management, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.

Additional Information

Role Information: EN

Studio: Keywords Studios

Location: Europe, Americas, United Kingdom, Ireland, United States

Area of Work: Community Management

Service: Engage

Employment Type: Full Time, Permanent

Working Pattern: Remote