Responsibilities
- Monitor daily workflow and inventory movement
- Assist with workload distribution and resource allocation
- Track operational productivity and performance metrics
- Identify workflow bottlenecks and expedite concerns
- Support implementation of operational procedures and best practices
- Provide coaching and support to collectors and supervisors
- Assist with onboarding and training activities
- Monitor adherence to company policies and procedures
- Support performance management and employee development initiatives
- Promote accountability and teamwork
- Monitor daily, weekly, and monthly KPI performance
- Prepare operational reports and productivity summaries
- Assist leadership with performance tracking and trend analysis
- Coordinate follow-up on action items and operational initiatives
- Identify opportunities to improve efficiency and productivity
- Assist with documentation of procedures and training materials
- Support quality assurance and compliance initiatives
- Participate in cross-training and business continuity efforts
Requirements
- 3–5 years management or supervisory experience
- Strong organizational and communication skills
- Experience managing KPIs and operational performance
- Experience leading teams in a fast‑paced environment
- Healthcare, collections, insurance, or revenue cycle experience preferred
Operations Manager – Healthcare Recovery Arbeitgeber: Jobtailor
Als Global Director B2B – Business Development bei uns profitieren Sie von einer dynamischen und innovativen Arbeitsumgebung, die auf Zusammenarbeit und Kreativität setzt. Wir bieten Ihnen nicht nur attraktive Vergütungsmodelle und umfassende Weiterbildungsmöglichkeiten, sondern auch die Chance, in einem internationalen Team zu arbeiten, das Vielfalt und persönliche Entwicklung fördert. Unsere Unternehmenskultur legt großen Wert auf Flexibilität und Work-Life-Balance, sodass Sie Ihre Karriereziele in einem unterstützenden Umfeld erreichen können.
