- Act as the primary point of contact for MoneyGram’s partners, resolving complex issues related to reconciliation, research, risk, compliance, and customer inquiries
- Manage the account base to meet department expectations
- Oversee reconciliation of unmatched settlements for assigned financial institutions
- Ensure timely resolution of discrepancies and compliance with daily priorities related to key accounts and MoneyGram relationships
- Research and analyze item exceptions for customers and the department
- Resolve exceptions within service level agreements, minimize financial risk, and maintain accurate documentation for auditing purposes
- Address high-dollar adjustments and reconcile complex accounts for financial institutions
- Mitigate financial impact by resolving discrepancies across internal systems and settlement files
- Collaborate with sales, product, internal teams, and external partners to identify and implement process improvements
- Manage inventory levels at agent and supplier/warehouse locations
- Assign inventory ranges to agents and track destroyed or lost stock
- Assist with training new employees
- Ensure outsourced functions meet SLAs and quality assurance standards
Requirements
- High School Diploma or GED required
- Bachelor’s degree in finance, Accounting, Business, or related field preferred
- 4+ years of experience in bank operations, partner support, or financial services
- Experience in settlement reconciliation, inventory management, and troubleshooting technical issues
- Previous experience with MoneyGram products, POS systems, or financial institutions preferred
- Strong analytical and problem-solving skills with the ability to resolve complex financial issues
- Experience with reconciliation processes, financial reporting, and settlement systems
- Ability to communicate effectively with internal and external stakeholders across multiple channels (phone, email, chat)
- Detail-oriented with strong documentation and audit trail management skills
- Proficient in Microsoft Office (Excel, Word, PowerPoint) and other financial systems and applications
- Ability to manage multiple tasks, prioritize effectively, and work under tight deadlines
- Strong understanding of financial regulations, audit requirements, and risk mitigation practices
- Experience in driving process improvements and system efficiency
Core Competencies
Demonstrates expertise in reconciliation processes, financial reporting, and risk mitigation while effectively managing partner relationships and resolving complex financial issues. Proficient in inventory management and compliance with financial regulations, ensuring accurate documentation and process improvements.
Highest-signal resume keywords
- Reconciliation Processes
- Financial Reporting
- Risk Mitigation
- Inventory Management
- Analytical Problem-Solving
Hard Skills
- Settlement Reconciliation
- Financial Reporting
- Risk Mitigation Practices
- Troubleshooting Technical Issues
- Process Improvements
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Financial Systems
- Audit Trail Management
Soft Skills
- Effective Communication
- Detail-Oriented
- Time Management
- Collaboration
- Training and Mentoring
Industry Keywords
- Bank Operations
- Partner Support
- Financial Services
- Compliance
- Audit Requirements
Tools & Technologies
- MoneyGram Products
- POS Systems
- Financial Applications
- Internal Systems
- Settlement Files
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Operations Specialist – Customer Operations Support Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
