Ops Coordinator

• Monitor the quality of data collected daily and communicate issues to Field Coordinators
• Manage and supervise Quality Control Officers in Indonesia and review daily QC reports, close-out and retraining materials
• Follow up with Field Coordinators to correct rejected surveys, resolve issues, and monitor completed surveys for bad data or erroneous randomization protocols
• Support close-out and finalization of data, including contextual insights about coffee and cacao regions
• Manage the backcheck survey process and supervise backcheck personnel
• Support survey collection delivery in Indonesia with the Country Lead and field operations team
• Support coordination of list-based verification, including Key Sustainability Clusters
• Test and help design Data Quality tools and smartphone survey questionnaires
• Support customization and translation review of surveys for Indonesia
• Collaborate with the Asia Data & Insights team to develop and improve Data Quality protocols
• Prepare and share regular analysis and statistics on data collection progress
• Contribute to analysis projects and stakeholder presentations using coffee and cacao verification data
• Surface trends and insights enabling data-driven sourcing decisions
• Support the Country Lead in managing relationships with Indonesian coffee and cacao stakeholders and track follow-up actions
• Build connections with local partners and strengthen regional partnerships
• Communicate key findings clearly and accurately in Bahasa Indonesia and English
• Develop expertise in Indonesian coffee and cacao sustainability issues
• Support onboarding and training of Field Coordinators and enumerators; lead Data Quality sessions
• Train field operations teams on new survey and data quality tools
• Support adaptation of training materials across Asian origins and languages
• Support initiatives with program and field operations managers, data scientists, product managers, engineers, agronomists and industry experts
• Support ad hoc special projects and other assigned duties, including outside Indonesia

Requirements

• Experience with data and working across teams
• Based in Indonesia
• 1–2 years’ experience managing and conducting quantitative and qualitative research with strong data quality management knowledge is highly desirable
• Bachelor’s degree and excellent academic record related to development studies, economics, business, statistics, plant science, forestry, or other relevant disciplines, with relevant professional experience
• Strong computer skills, including proficiency in Microsoft Office and Google Docs applications
• Familiarity with quantitative data collection software/platforms
• Knowledge of Python or other programming languages beneficial but not required
• Excellent verbal and written proficiency in Bahasa Indonesia
• Strong working proficiency in English
• Comfortable collaborating across time zones with a global team
• Familiarity with Asia—specifically Indonesia smallholder agriculture and rural field research is an advantage
• Exposure to contracts or vendor management beneficial but not required
• Willingness to travel to coffee- and cacao-producing regions across Indonesia and occasionally to other origins
• Clear track record of working in a fast‑paced, multicultural team environment
• Excellent communication and analytical skills
• Flexible problem‑solving attitude
• Aptitude to understand data, derive insights, identify bad data, and suggest improvement areas
• Quick learner and effective team‑player
• Interest in learning more about coffee, cacao and agriculture

Core Competencies

Demonstrates expertise in data quality management and quantitative research, with strong analytical skills to derive insights from data. Proficient in managing teams and collaborating across diverse stakeholders in the coffee and cacao sectors.

Highest-signal resume keywords

• Data Quality Management
• Quantitative Research
• Team Management
• Proficiency in Microsoft Office
• Fluent in Bahasa Indonesia

Hard Skills

• Data Analysis
• Quantitative Data Collection
• Statistical Analysis
• Python Programming
• Survey Design
• Data Quality Tools
• Research Methodologies
• Data Interpretation
• Survey Customization
• Training Development

Soft Skills

• Excellent Communication
• Problem‑Solving
• Collaboration
• Adaptability
• Quick Learning

Industry Keywords

• Coffee Sustainability
• Cacao Sustainability
• Smallholder Agriculture
• Field Research
• Vendor Management

Tools & Technologies

• Google Docs
• Data Collection Software
• Survey Questionnaires
• Microsoft Office Suite