Organizational Development Lead

Lead the design of the future-state governance operating model across mandate and outcomes, customers and services, organization and roles, processes and handoffs, workforce and capacity, technology and data, and performance measures.
Synthesize stakeholder interviews, working sessions, and workshops into future-state maps and actionable artifacts.
Create reusable blueprints, toolkits, templates, and operating guidance aligned with client workflows and tools.
Design governance and decision‑making structures, including governance bodies, decision rights, delegated authority, forums, cadence, escalation paths, and decision tracking.
Facilitate working sessions and governance forums that produce decisions, ownership, and next steps.
Define and pilot Service Owner and Product Owner roles and other critical accountabilities.
Design development and coaching pathways for new accountabilities.
Lead change and adoption planning across sponsor and stakeholder engagement, communications, resistance management, reinforcement, and adoption measurement.
Partner with product, technology, HCD/service design, and monitoring and evaluation colleagues.
Lead the OD workstream end to end, including scope, sequencing, deliverables, dependencies, owners, and client alignment.
Represent the OD workstream in sprint planning, sprint review, and client governance updates.
Direct staff supporting the workstream by setting priorities, assigning work, defining quality expectations, and removing delivery barriers.

Requirements

• Bachelor's degree.
• Eight or more years of experience in organizational development, organization design, or organizational change, including responsibility for leading a client-facing workstream or comparable body of work.
• Demonstrated experience designing a future-state operating model or functional organization design and producing actionable artifacts such as service models or catalogs, role charters, decision rights, and process and handoff maps.
• Experience designing governance and decision‑making structures, including decision rights, delegated authority, forum cadence, and escalation paths.
• Practitioner-level change management experience using a recognized framework, including sponsor engagement, resistance management, reinforcement, and adoption measurement.
• Experience defining roles, capabilities, or competency expectations and designing development, coaching, or cohort-based pathways.
• Experience supporting digital modernization, service delivery, product, or technology-enabled transformation.
• Experience leading iterative delivery and managing senior client relationships.
• Experience managing a workstream, tasking out work, and making technical decisions affecting delivery timelines.
• Experience being accountable to established project timelines and deliverables.
• Ability to obtain and maintain a favorable Public Trust determination.
• Legally authorized to work in the US.
• Prosci or comparable change practitioner certification (nice to have).
• Federal experience, particularly on a digital service, service delivery, or platform modernization program (nice to have).
• Familiarity with product and service operating models and Service Owner and Product Owner accountabilities (nice to have).
• Human-centered design or service design experience (nice to have).
• Executive-level facilitation experience (nice to have).
• Evaluation experience focused on adoption, behavior change, and operational outcomes (nice to have).

Core Competencies

Demonstrates expertise in designing future-state governance operating models and organizational change, with a strong focus on stakeholder engagement, decision‑making structures, and change management frameworks. Proven ability to lead client-facing workstreams and develop actionable artifacts that drive service delivery and operational outcomes.

Highest-signal resume keywords

• Organizational Development
• Change Management
• Governance Design
• Stakeholder Engagement
• Service Delivery

Hard Skills

• Future-State Operating Model Design
• Decision Rights Structuring
• Process Mapping
• Service Model Development
• Role Charter Creation
• Digital Modernization
• Iterative Delivery ManagementClient Relationship Management
• Adoption Measurement
• Capability Definition

Soft Skills

• Facilitation
• Coaching
• Communication
• Leadership
• Collaboration

Certifications & Qualifications

• Prosci Certification

Industry Keywords

• Public Trust
• Federal Experience
• Human-Centered Design
• Service Owner Accountability
• Product Owner Accountability