Outreach Specialist I

• Place a high volume of outbound calls to secure appointments with licensed Nurse Practitioners for members’ in-home health risk assessments
• Answer incoming calls from members and case managers and return voicemail messages promptly
• Contact Health Plan members using provided lists to secure appointments with field providers
• Follow specific talking points and protocols for member outreach calls
• Schedule visits efficiently using scheduling software and available provider capacity
• Provide excellent customer service and explain the importance of completing annual assessments
• Use up to six software applications simultaneously during calls
• Conduct follow-up calls one business day before scheduled visits
• Confirm and verify demographic and contact information while following HIPAA guidelines
• Verify active insurance status and accurately enter insurance information during patient registration
• Escalate field-provider problems or concerns to the manager
• Meet performance standards, departmental goals, and metrics

Requirements

• High School graduate or equivalent
• Strong computer skills with proficiencies in Microsoft Office, Microsoft Access and various internet-based applications
• Self-motivated and able to work independently
• Demonstrable success in quickly building telephonic relationships with prospective customers
• 1+ year of call center experience, or relevant tele-sales experience
• Basic knowledge of medical terminology
• Experience with integrated voice/IT systems
• Ability to work flexible hours to meet needs in all markets and time zones

Core Competencies

Demonstrates strong customer service skills and the ability to efficiently schedule appointments while adhering to HIPAA guidelines. Proficient in using multiple software applications and possesses a basic understanding of medical terminology.

Highest-signal resume keywords

• Call Center Experience
• Microsoft Office Proficiency
• Customer Service Excellence
• Medical Terminology Knowledge
• Integrated Voice/IT Systems Experience

Hard Skills

• Appointment Scheduling
• Insurance Verification
• Demographic Information Confirmation
• Telephonic Relationship Building
• HIPAA Compliance

Soft Skills

• Self-Motivated
• Independent Work
• Effective Communication

Certifications & Qualifications

• High School Graduate or Equivalent

Industry Keywords

• Health Risk Assessments
• Outbound Calls
• In-Home Health Services
• Tele-Sales Experience

Tools & Technologies

• Microsoft Access
• Scheduling Software
• Internet-Based Applications