- Manage a portfolio of installer partners and ensure the active, successful use of Enpal Financial Solutions
- Conduct structured partner onboarding
- Own the performance of the partner portfolio based on defined KPIs
- Identify usage gaps and opportunities to improve activation and conversion rates, and initiate proactive measures
- Identify inactive or at-risk partners at an early stage and reactivate them
- Analyze installation and conversion figures and derive relevant insights
- Serve as the first point of contact for operational questions from installers, sales teams, and end customers
- Handle support requests quickly, systematically, and with a solution-oriented approach
- Prioritize and elevate complex cases, and work with internal teams to develop sustainable solutions
- Expand the knowledge base and create support articles, FAQs, and onboarding materials
- Document recurring challenges and identify opportunities to improve processes, tools, and collaboration
- Incorporate market feedback into the further development of products and internal processes
- Help build a scalable Partner Success setup with clear standards, strong documentation, and high process quality
- Work closely with Sales, Operations, and Product
Requirements
- Initial relevant experience in Customer Success, B2B Support, Account Management, Operations, or a comparable field
- Clear, confident, and empathetic communication skills
- Structured, solution-oriented approach and the ability to keep track of multiple topics simultaneously
- Willingness to take ownership and actively contribute to shaping processes
- Proficiency with digital tools such as chat and ticketing systems
- German language skills at C1 level
- Confident and fluent English in a professional environment
- Willingness to work in Berlin or relocate to Berlin
- Eligibility to work in Germany
Core Competencies
Demonstrates expertise in managing partner relationships and driving performance through data analysis and proactive engagement. Proficient in customer success strategies, onboarding processes, and effective communication in both German and English.
Highest-signal resume keywords
- Customer Success Management
- B2B Support Experience
- Data Analysis and Insights
- German Language Skills (C1)
- Digital Tools Proficiency
Hard Skills
- Data Analysis
- KPI Management
- Onboarding Processes
- Performance Improvement
- Process Documentation
Soft Skills
- Empathetic Communication
- Solution-Oriented Approach
- Ownership and Initiative
- Organizational Skills
- Collaboration
Industry Keywords
- Partner Management
- Account Management
- Operations
- Installation Figures
- Conversion Rates
Tools & Technologies
- Chat Systems
- Ticketing Systems
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Partner Success Manager Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
