Partner Success Specialist

• Serve as a primary point of contact for reseller partners




• Monitor a shared team inbox and respond to inquiries within established service expectations




• Process reseller orders, including reviewing purchase orders and confirming pricing and product information




• Resolve order discrepancies




• Assist partners with product information, pricing, availability, order status, shipping, returns, and account-related needs




• Own assigned work from initial receipt through resolution




• Follow up with partners and internal teams




• Prioritize workload based on urgency, established processes, and business needs




• Research questions independently and escape issues clearly and promptly when required




• Partner with Finance, Warehouse, Sales, Customer Service, Marketing, and other internal departments




• Maintain accurate records and documentation within company systems




• Communicate policies and operational changes to partners




• Build strong reseller relationships while representing Safe Life professionally




• Contribute to team coverage during high-volume periods or teammate absences




• Participate in training, coaching, and team meetings




• Support additional Partner Success initiatives and projects as assigned

Requirements

• 1+ years of experience in customer-facing, order support, account support, or customer success role




• Proficient in Microsoft Office (Word, Excel, Outlook)




• Strong typing and data-entry proficiency




• Accuracy and attention to verification when entering and reviewing information




• Strong written and verbal communication skills




• Excellent organizational and time-management skills




• Ability to manage multiple priorities in a high-volume environment




• Strong attention to detail with orders, pricing, product information, and partner requests




• Demonstrated ownership and accountability




• Sound judgment on when to resolve independently versus escape




• Comfortable following established processes while adapting as they evolve




• Professional, solutions-oriented communication style




• Collaborative mindset, openness to feedback and coaching, and willingness to support teammates cross-functionally




• Comfortable learning and working across multiple systems and platforms




• Ability to work in a remote environment, including extended periods of sitting and computer use




• Ability to communicate effectively via phone, video, email, and Teams




• B2B customer, dealer, distributor, or reseller partner support experience is nice to have




• Experience with ERP, CRM, order-management, or shared-inbox systems is nice to have




• Experience in medical devices, healthcare, safety, distribution, or related industries is nice to have

Core Competencies

Demonstrates strong customer support capabilities with a focus on order management, effective communication, and relationship building with reseller partners. Proficient in managing multiple priorities while maintaining accuracy and attention to detail in a high-volume environment.

Highest-signal resume keywords

• Customer-Facing Experience




• Order Management




• Microsoft Office Proficiency




• Strong Communication Skills




• Attention to Detail

Hard Skills

• Order Processing




• Data Entry Proficiency




• Accuracy Verification




• Time Management




• Problem Resolution

Soft Skills

• Organizational Skills




• Collaborative Mindset




• Solutions-Oriented Communication




• Openness to Feedback




• Ownership and Accountability

Industry Keywords

• B2B Customer Support




• Reseller Partner Support




• Medical Devices




• Healthcare




• Distribution

Tools & Technologies

• ERP Systems




• CRM Systems




• Order-Management Systems




• Shared-Inbox Systems




• Microsoft Teams