Patient Access Resource Specialist

• Provide customer service to patients, families, referring providers, insurance carriers, OHSU healthcare providers, and staff
• Answer calls and handle scheduling, general information, referral status, and care-related inquiries
• Schedule and manage patient access to Connected Care Center clinical services
• Document telephone encounters, medication refill requests, complaints, and inquiries in the EMR
• Transfer calls to Nurse Triage and route calls to appropriate staff or on-call personnel
• Process referrals, direct referrals to clinical departments, and maintain referral documentation
• Enter and update patient information in Epic and use Media Manager to upload documents
• Maintain clinic templates and block schedules in Epic
• Register and pre-register patients, verify demographics and insurance coverage, and conduct financial screening
• Confirm healthcare eligibility, obtain managed care authorizations, and follow up on pending authorizations
• Schedule admissions, elective inpatient and day patient reservations, surgical services, and ancillary services
• Prepare patients for visits, obtain records and studies, arrange accommodations, and send information packets
• Prepare patients for virtual visits and provide appointment reminders
• Scan and accurately place documents in patient charts
• Complete PAS training and competency requirements and maintain role-specific competencies
• Provide PAS system instruction to coworkers and serve as a PAS resource
• Fill in for PAS/R positions within the service area and perform other assigned duties

Requirements

• One year of experience in a medical office setting, including high-volume direct patient contact and scheduling of appointments, with managed care authorization experience potentially required depending on position description
• OR one and a half years of work experience in a high-volume direct public contact position and 6 months of experience in a medical office setting
• Thorough knowledge of PAS policies and procedures
• Demonstrated advanced PAS user skills and extensive knowledge of integrated care at OHSU
• Basic computer skills, including word processing, Windows applications, and online scheduling
• Excellent verbal and written communication skills
• Strong customer service orientation
• Demonstrated effectiveness in confrontational customer interactions
• Must be able to work independently from a remote location
• Ability to lift and carry 25 pounds
• Preferred: advanced degree
• Preferred: experience with an electronic health record and Epic
• Preferred: typing speed of 40-50 wpm
• Preferred: 2+ years of patient scheduling experience
• Preferred: 2+ years of healthcare experience, preferably in Urology, Neurology, Neurosurgery, GI, or Imaging
• Knowledge of medical terminology and diagnostic and procedural coding
• Proficient computer skills and high attention to detail

Core Competencies

Demonstrates expertise in patient scheduling, customer service, and electronic health record management, particularly with Epic. Proficient in handling high-volume patient interactions and maintaining accurate documentation in a medical office setting.

Highest-signal resume keywords

• Patient Scheduling Experience
• Epic Proficiency
• Customer Service Orientation
• Knowledge of Medical Terminology
• Managed Care Authorization Experience

Hard Skills

• Patient Scheduling
• Managed Care Authorization
• Medical Terminology
• Diagnostic Coding
• Procedural Coding
• EMR Documentation
• Typing Speed 40-50 WPM
• High Attention to Detail
• Basic Computer Skills
• PAS Policies and Procedures Knowledge

Soft Skills

• Excellent Verbal Communication
• Excellent Written Communication
• Strong Customer Service Skills
• Effectiveness in Confrontational Interactions
• Ability to Work Independently

Industry Keywords

• Healthcare
• Patient Access Services
• Integrated Care
• Urology
• Neurology
• Neurosurgery
• GI
• Imaging

Tools & Technologies

• Epic
• Media Manager
• Windows Applications
• Online Scheduling Tools