Patient Collections – CCO Specialist

• Ensure collections in a call center environment are accurate, timely, and fully documented from a Centralized Collections Office
• Provide efficient cash collection through reimbursement practices while ensuring compliance with relevant laws, regulations, Hanger policies, and compliance programs
• Adhere to adjustment, refund, and write-off policies and procedures
• Answer inbound collection calls
• Maintain databases by entering, updating, and retrieving data, and formatting and generating reports
• Resolve outstanding invoice problems from past-due accounts
• Respond to inquiries from customers or external collection resources
• Place calls or send messages regarding unresolved issues
• Review and monitor assigned encounters and applicable collection reports
• Review open encounters for collection efforts
• Manage collection calls and online resources professionally while maintaining and improving customer relations
• Resolve billing problems and reduce accounts receivable delinquency
• Collect customer payments according to payment due dates
• Identify issues contributing to account delinquency and discuss them with management
• Provide timely follow-up
• Mail correspondence encouraging payment of delinquent accounts
• Communicate effectively with Patient Care Clinics regarding collection efforts

Requirements

• 2 years of medical collections experience
• 2 years office administrative experience
• High school education or equivalent
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures
• Associate degree preferred
• Experience in a medical office preferred
• Experience with EMR systems (NextGen and/or OnBase) preferred
• Ability to key 40 words per minute with accuracy preferred
• Strong interpersonal, oral (including telephone) and written communication skills
• Ability to follow written and verbal directions
• Ability to work with physically challenged individuals
• Working knowledge of state, federal, regional collection and reimbursement laws, HIPAA and other medical insurance regulations and terminology (CPT, ICD-10, HCPCS, modifiers, coding and documentation guidelines)
• Proficient computer skills including Windows based office technologies (Word, Excel, PowerPoint), e-mail and automated billing systems
• Ability to use necessary office equipment, facsimile machines, calculator, postage machine, copiers, etc.
• Excellent organizational skills and ability to manage multiple tasks with a high degree of detail orientation in a fast-paced environment
• Proficiency with basic math and accounting skills

Core Competencies

Demonstrates expertise in medical collections, compliance with relevant laws and regulations, and effective communication with patients and clinics. Proficient in managing accounts receivable, resolving billing issues, and utilizing EMR systems to enhance collection efforts.

Highest-signal resume keywords

• Medical Collections Experience
• EMR Systems Proficiency
• Knowledge of HIPAA Regulations
• Strong Communication Skills
• Organizational Skills

ATS Optimization Keywords

Hard Skills

• Accounts Receivable Management
• Data Entry
• Billing Problem Resolution
• Basic Math Skills
• Reimbursement Practices

Soft Skills

• Interpersonal Skills
• Detail Orientation
• Ability to Follow Directions
• Customer Relations Management

Certifications & Qualifications

• Valid Driver’s License

Industry Keywords

• CPT
• ICD-10
• HCPCS
• Medical Insurance Regulations
• Collection Laws

Tools & Technologies

• NextGen
• OnBase
• Windows Office Technologies
• Automated Billing Systems