Patient Recruitment Specialist

Accountable for the delivery of the recruitment strategy and tactics against the approved plan, timeline, and budget.

• Coordinate with other patient recruitment team members, the clinical study team, and other functional lines to ensure all patient recruitment deliverables are met.
• Provide oversight for vendors contracted to deliver patient recruitment and retention services.
• Monitor whether recruitment strategies are meeting clinical trial enrollment and timeline goals, including country and site segmentation needs and enrollment of diverse and underrepresented populations.
• Proactively identify recruitment and retention risks, recommend mitigations, and oversee execution of contingency plans.
• Partner with other recruitment team members, the clinical study team, internal stakeholders, and vendors to appropriately manage escalations and resolve issues.
• Support the delivery of innovative solutions for patient recruitment and retention.
• Lead study close-out activities including analysis of lessons learned and best practices.

Requirements

• Bachelor's degree in business, science, marketing, or related discipline.
• 3+ years of pharmaceutical research experience, with at least 1-3 years of experience specifically in patient recruitment at a vendor, CRO, or sponsor company.
• Strong knowledge of patient recruitment and retention strategies including, but not limited to: direct to patient outreach, digital/mobile and traditional media, site management organizations, advocacy groups, patient networks, and on-site support.
• At least 1-3 years of experience leading the execution of outreach campaigns, global recruitment strategies, or other complex recruitment and retention solutions is preferred.
• Experience with the development of materials for patient recruitment, health education, or marketing.
• Familiarity with using style guidelines and health literacy principles.
• Strong knowledge of capturing, analyzing, and reporting on recruitment metrics and other key performance indicators.
• Strong knowledge of clinical research processes including study start-up, site management, and vendor management.
• Experience in collaborating with legal and privacy officers to ensure processes and systems are compliant.
• Effective verbal and written communication skills in relating to colleagues and associates both inside and outside the organization; ability to work independently and in a matrixed environment.
• Well-developed planning, observation, analytical and problem-solving, and time management skills.
• Exceptional interpersonal skills, including ability to present, influence, persuade, negotiate, and moderate conflict.
• Ability to be flexible, adapt to change, and work under tight deadlines on several projects with specific and unique requirements, while providing attention to detail and high-quality work.
• Ability to work outside of core business hours as needed to support global clinical trials, initiatives, or meet required deliverables.
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