- Provide advanced technical and payroll processing support to Payroll Services teams
- Resolve complex inquiries, troubleshoot system and process issues, conduct research, and ensure timely remediation within SLA commitments
- Serve as a customer-facing escalation point
- Communicate best practices, emerging trends, root cause analysis insights, and resolution strategies through webinars, documentation, and educational initiatives
- Drive resolution of known and recurring issues through cross-functional collaboration
- Serve as a technical subject matter expert on payroll systems, processes, procedures, and regulatory compliance
- Ensure adherence to payroll laws, regulations, payment processing standards, and compliance controls
- Support enterprise system upgrades, cross-functional process improvements, operational enhancements, and root cause analysis initiatives
- Analyze casework trends and provide data-driven feedback to managers
- Partner with the Knowledge team to evaluate training needs and enhance SOPs
- Deliver targeted coaching and guidance
- Oversee enterprise onboarding programs and maintain current onboarding materials and collateral
- Partner cross-functionally to deliver a consistent customer onboarding experience
Requirements
- High School Diploma or equivalent
- 3+ years of Payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting
- Strong written and verbal communication skills
- Proven ability to engage across corporate functions, including Service, Professional Services, and Product Management
- Ability to chair meetings or host webinars
- Proficiency in Microsoft Office, including Word, Excel, and Outlook
- Ability to cope in a fast-paced, demanding environment and manage sensitive, confidential issues
- Ability to communicate complex concepts around scope and deliverables
- Ability to prioritize tasks and manage time to meet deadlines
Core Competencies
Demonstrates expertise in payroll processing, regulatory compliance, and technical support while effectively communicating complex concepts and delivering training initiatives. Proven ability to analyze trends and collaborate cross-functionally to enhance operational processes and customer experiences.
Highest-signal resume keywords
- Payroll Processing
- Regulatory Compliance
- Technical Support
- Cross-Functional Collaboration
- Data Analysis
Hard Skills
- End-to-End Payroll Processing
- Payroll Logic
- Troubleshooting
- Root Cause Analysis
- Data-Driven Feedback
Soft Skills
- Strong Written Communication
- Strong Verbal Communication
- Time Management
- Coaching
- Customer Engagement
Industry Keywords
- Payroll Systems
- Payment Processing Standards
- Compliance Controls
- Onboarding Programs
- SOPs
Tools & Technologies
- Microsoft Office
- Word
- Excel
- Outlook
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Payroll Support Advisor Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
