PC Program Officer, Groups and Gaps Services Specialty

• Serve as the program expert in using PC funding to support groups and gaps service tracks, ensuring compliance with grant requirements in assessment, service provision, progress tracking, and reporting




• Develop guidance resources for the PC Group Services Track and Gaps Services grant implementation




• Collaborate with the Director of Mental Health and Psychosocial Support and Associate Director of Preferred Communities to identify and train staff on best practices for PC groups, extended cultural orientation workshops, and other gap services




• Maintain understanding of MHPSS curricula and formats, including First Aid Arts, Amal, and Hope Groups




• Organize and facilitate the Groups Community of Practice and technical assistance training for PC Gaps enrollment and service tracking




• Ensure program compliance for an assigned portfolio of field and subrecipient offices through monitoring, consultation, and technical assistance




• Build familiarity and rapport with local staff




• Provide onboarding support for new managers and PC-funded staff




• Conduct annual PC Site Profile reviews for PC-funded staff




• Host quarterly manager check-ins to promote accountability, self-audit completion, and awareness of home office guidance




• Maintain home office administrative records for assigned portfolio offices




• Conduct PC monitoring visits to field offices and follow-up desk audits




• Collaborate with fellow Program Officers on network-wide programmatic needs




• Collaborate with Education Service Line staff to integrate English language learning and adult education principles into MHPSS group programming




• Participate in Communities of Practice and cross-departmental meetings within the refugee resettlement community




• Contribute to case file form creation and revision




• Coordinate with the MHPSS Training Officer to promote case management tools and resources




• Contribute to semiannual reporting




• Travel up to 10% for site visits and training facilitation




• Perform other duties as assigned

Requirements

• Mature and personal Christian faith




• Committed to the mission, vision, and values of World Relief




• Desire to serve and empower the Church to impact vulnerable communities




• Able to affirm and/or acknowledge World Relief’s Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals’ For the Health of The Nation document




• At least 1 year of experience in refugee resettlement work, with familiarity in refugee resettlement terminology and concepts




• Experience in a grant-compliance context




• At least 2 years’ experience as a case manager and/or groups facilitator




• Bachelor’s degree in a human services field or MSW from an accredited school of social work




• Proficiency in Microsoft applications (Teams, Excel, Word) and Asana




• Christian faith is a prerequisite for employment




• Must comply with pre-employment substance abuse testing




• Preferred: Experience working for World Relief and familiarity with its systems




• Preferred: Experience with the Preferred Communities (PC) program at the field level




• Preferred: Experience leading group or classroom settings with newly arrived populations




• Preferred: Master’s degree in social work

Core Competencies

Demonstrates expertise in grant compliance and program management within refugee resettlement, with a strong focus on training, community engagement, and adherence to organizational values. Proficient in utilizing Microsoft applications and Asana for effective program tracking and reporting.

Highest-signal resume keywords

• Grant Compliance Experience




• Refugee Resettlement Knowledge




• Case Management Experience




• Training and Facilitation Skills




• Bachelor's Degree in Human Services

Hard Skills

• Grant Compliance




• Case Management




• Program Monitoring




• Community Engagement




• MHPSS Curriculum Knowledge

Soft Skills

• Collaboration




• Communication




• Empowerment




• Cultural Sensitivity




• Accountability

Certifications & Qualifications

• Bachelor's Degree in Human Services




• Master's Degree in Social Work (Preferred)

Industry Keywords

• Refugee Resettlement




• Preferred Communities Program




• MHPSS




• Community of Practice




• Christian Identity

Tools & Technologies

• Microsoft Teams




• Microsoft Excel




• Microsoft Word




• Asana