People Operations Partner – North America, Asia-Pacific

Responsibilities

• Oversee the full employee lifecycle across NA and APJ: contracts, onboarding, offboarding, benefits administration, time‑off and leaves, internal mobility.
• Ensure accurate and timely data management across all People tools and systems.
• Collect and submit payroll inputs to the Senior Payroll Manager ahead of each payroll cycle.
• Own state registration processes when hiring in a new US state, coordinating with Finance and Legal as needed.
• Own and continuously improve regional documentation, processes, and internal comms on people policies and FAQs.
• Serve as the primary regional point of contact for employee inquiries related to policies, benefits and payroll.
• Partner with Legal and vendors on labor regulation matters across all jurisdictions.
• Support the establishment of entities in new countries, including transitioning employees from EOR arrangements to direct employment.
• Act as the first point of contact for managers across NA and APJ on people‑related topics.
• Guide managers through routine situations such as contract changes, performance topics, exits, leaves and employee changes.
• Help managers apply policies and processes correctly and consistently.
• Identify and escalation trends in feedback, engagement, or experience that need broader attention or cross‑functional alignment.
• Contribute to global People Operations initiatives and process improvements in collaboration with the wider People Ops team.
• Support drafting and maintaining global People Operations processes, guidelines, and internal documentation.
• Provide coverage support to the People Ops Partner, EMEA when needed.
• Support people systems rollouts and process automation initiatives.
• Support ad hoc projects and related tasks as needed.

Requirements

• 7+ years of experience in People Operations and HR, in a global tech company, ideally remote‑first (fast‑scaling startup environment).
• Solid experience managing the full employee lifecycle across multiple jurisdictions, including the US and ideally at least one APJ country (Australia, Singapore, Japan).
• Familiarity with US multi‑state employment requirements, including state registrations.
• Comfortable drafting HR processes and documentation from scratch with limited existing frameworks.
• Strong systems proficiency including with Microsoft tools. Bonus points if you have experience with Hi Bob HRIS.
• Comfortable working directly with managers and guiding them through people topics. HRBP experience is not required, but confidence working with the business is.
• Combines analytical rigor and accuracy in data and compliance with strategic insight and a confident communicator who advises, coaches, and influences stakeholders across levels.
• Comfortable with ambiguity and able to make sound judgment calls with incomplete information.
• Comfortable working async, across time zones, and with minimal oversight.
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