Pipeline Operations Manager

• Own the daily operational management of Wing's active pipeline
• Maintain visibility across every account and requirement from Sales handoff through successful launch
• Ensure every pipeline item has a clear status, owner, next action, and expected completion date
• Monitor stalled, delayed, blocked, or at-risk accounts and proactively follow up
• Conduct daily pipeline health reviews and identify aging accounts, capacity issues, and bottlenecks
• Coordinate across Sales, Customer Success, Talent Acquisition, Staffing, Onboarding, Training, Operations, Product, Finance, and support teams
• Review closed accounts and validate operational requirements, staffing needs, timelines, and special conditions
• Monitor recruitment and staffing progress, candidate availability, interviews, selections, replacements, and pending decisions
• Track client decisions and coordinate intervention when responsiveness delays fulfillment
• Monitor onboarding and launch readiness, including staffing, documentation, equipment, access, training, schedules, and client requirements
• Serve as the first operational escalation point for pipeline-related issues and monitor resolution
• Establish and enforce pipeline SLAs, hold stakeholders accountable, and elevate repeated breaches
• Produce weekly and monthly pipeline health reports with recommendations and leadership actions
• Continuously evaluate and improve workflows, handoffs, CRM architecture, automation, SLAs, escalation paths, and ownership matrices

Requirements

• Strong experience in operations, program management, revenue operations, staffing operations, customer success operations, or similar environments
• Demonstrated ability to manage complex workflows involving multiple departments
• Strong analytical and problem-solving skills
• Comfortable working with high-volume operational pipelines
• Strong understanding of SLAs, workflow management, escalation management, and process optimization
• Excellent stakeholder management and follow-through
• Ability to challenge teams constructively and drive accountability
• Strong written and verbal communication
• Experience using CRM, project management, reporting, and workflow management platforms
• Ability to interpret operational data and convert findings into actionable recommendations
• Able to travel to the Philippines as required
• Experience in BPO, outsourcing, staffing, recruitment, SaaS, or service-based organizations preferred
• Experience managing client implementation or fulfillment pipelines preferred
• Experience working across Sales, Recruitment, Customer Success, and Operations preferred
• Familiarity with HubSpot, ClickUp, Power BI, or similar systems preferred
• Experience designing SLAs, dashboards, workflow automation, or operational governance preferred
• Mastery of Excel, including advanced functions, pivot tables, macros, and financial modeling techniques
• Deep understanding of business operations and financial management
• Prior experience in a high-growth startup environment or similar fast-paced setting
• Willingness to work non-traditional hours, including possible graveyard/night shifts

Core Competencies

Demonstrates strong operational management capabilities with a focus on pipeline oversight, stakeholder accountability, and process optimization. Proficient in analyzing operational data to drive actionable recommendations and improve workflows across multiple departments.

Highest-signal resume keywords

• Operations Management
• Program Management
• SLA Design
• CRM Proficiency
• Analytical Problem-Solving

Hard Skills

• Workflow Management
• Process Optimization
• Data Analysis
• Excel Mastery
• Financial Modeling

Soft Skills

• Stakeholder Management
• Communication
• Accountability
• Constructive Challenge

Industry Keywords

• BPO
• Outsourcing
• Staffing
• Recruitment
• SaaS

Tools & Technologies

• HubSpot
• ClickUp
• Power BI
• CRM Platforms
• Project Management Tools