Practice Management Trainer

• Provide training for Ascend Practice Management Software to new and existing customers
• Facilitate remote training calls and onsite customer visits using standardized curriculum agendas
• Instruct dental offices using prepared curriculum
• Provide post-training session documentation
• Maintain an updated calendar
• Schedule follow-up sessions or webinars as needed
• Communicate by email with offices and team members
• Attend and participate in weekly team meetings
• Document training sessions in the CRM system
• Use multiple software platforms to retrieve customer data for monitoring
• Maintain a personal CSAT score of 90% or above
• Maintain utilization and productivity goals
• Coordinate training with Implementation team members
• Collaborate with Support team members to resolve customer technical issues
• Escalate complex customer issues to the Team Leader or direct supervisor
• Provide shadowing opportunities for new employees across teams and departments
• Mentor new employees throughout onboarding
• Participate in special projects and perform other duties as required
• Travel up to 65%

Requirements

• Typically, 2 to 4 years of related professional experience
• Bachelor's degree or global equivalent in related discipline is preferred
• Intermediate understanding of industry practices
• General proficiency with tools, systems, and procedures
• Basic planning/organizational skills and techniques
• Good decision making, analysis and problem-solving skills
• Good verbal and written communication skills
• Basic presentation and public speaking skills
• Basic interpersonal skills
• Practice management software and services, including Henry Schein solutions experience
• Professional training experience
• Dental industry experience
• Proficient with Microsoft Office products
• Ability to travel up to 65%
• Ability to work in an office environment

Demonstrates expertise in providing training on Practice Management Software, particularly in the dental industry, while maintaining high customer satisfaction and productivity goals. Proficient in communication, organization, and collaboration to effectively support customer needs and team objectives.

Highest-signal resume keywords

• Practice Management Software Training
• Customer Satisfaction Management
• Professional Training Experience
• Dental Industry Experience
• Microsoft Office Proficiency

Hard Skills

• Practice Management Software
• Training Facilitation
• Documentation Skills
• CRM System Usage
• Data Retrieval
• Planning and Organization
• Problem-Solving
• Presentation Skills
• Public Speaking
• Decision Making

Soft Skills

• Verbal Communication
• Written Communication
• Interpersonal Skills
• Mentoring
• Collaboration

Industry Keywords

• Dental Industry
• Customer Training
• Utilization Goals
• Productivity Goals
• Remote Training

Tools & Technologies

• Henry Schein Solutions
• Microsoft Office
• CRM Systems