- Conduct outbound calls to business owners, property representatives, and insured contacts to gather and verify information related to commercial insurance inspections and underwriting processes.
- Inform property owners about upcoming site visits, inspections, or photography appointments and answer basic process questions.
- Conduct structured interviews covering operational, property, occupancy, liability, and exposure-related information.
- Gather business-operation details across retail, hospitality, restaurants, automotive operations, and specialty trades.
- Document interview findings and prepare detailed summaries for underwriting and risk evaluation.
- Follow interview guidelines while adapting questions to business operations and potential risk exposures.
- Review information for completeness, consistency, and accuracy.
- Identify missing information, discrepancies, or underwriting concerns requiring clarification or escalation.
- Communicate with clients, inspectors, agents, and internal stakeholders to verify information and resolve inconsistencies.
- Maintain accurate records in company systems and complete assigned contacts within service windows.
- Meet quality, productivity, and turnaround expectations while managing multiple assignments.
Requirements
- Fluent English (C1-C2).
- Advanced English proficiency (C1 level or higher).
- Excellent verbal communication and active listening skills.
- Strong attention to detail and documentation skills.
- Ability to conduct professional conversations while building rapport quickly.
- Strong organizational and time management abilities.
- Ability to work independently in a remote environment.
- Comfortable following scripts, interview guides, and established procedures while adapting naturally to conversations.
- Strong sense of accountability and follow-through.
- Previous experience in customer service, call center operations, appointment setting, interviewing, or business development.
- Experience working within insurance, inspections, underwriting support, or risk assessment environments.
- Familiarity with CRM platforms, call logging systems, or operational reporting tools.
- Experience working in a production-driven environment with quality metrics and service-level expectations.
- Must currently reside in Latin America.
Core Competencies
Demonstrates advanced English proficiency and strong verbal communication skills to effectively conduct interviews and gather information for commercial insurance inspections. Exhibits attention to detail and organizational abilities to manage multiple assignments while ensuring accuracy and completeness in documentation.
Highest-signal resume keywords
- Advanced English Proficiency
- Verbal Communication Skills
- Attention to Detail
- Customer Service Experience
- Insurance Industry Knowledge
ATS Optimization Keywords
Hard Skills
- Interviewing
- Documentation
- Information Verification
- Risk Assessment
- Data Analysis
Soft Skills
- Active Listening
- Organizational Skills
- Time Management
- Rapport Building
- Accountability
Industry Keywords
- Commercial Insurance
- Underwriting
- Inspections
- Risk Evaluation
- Business Development
Tools & Technologies
- CRM Platforms
- Call Logging Systems
- Operational Reporting Tools
#J-18808-Ljbffr
Pre-Call Specialist Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
