Pretreatment Service Manager

• Lead and develop a team of Equipment Technicians
• Run weekly team meetings, quarterly conversations, one-on-ones, coaching, recognition, and corrective action
• Set expectations, performance standards, and escalation triggers; inspect results and address recurring patterns
• Identify training needs and build technician development plans
• Own technician staffing and people decisions, including hiring, onboarding, promotions, compensation recommendations, succession planning, and terminations, in partnership with the Business Unit Manager and HR
• Oversee technician scheduling, workload, preventive maintenance planning, and emergency dispatch
• Monitor technician utilization, capacity constraints, staffing, PTO, training, and on-call coverage
• Ensure technicians have required parts, equipment, and information; remove bottlenecks and coordinate cross-training
• Ensure PMs, callouts, repairs, and projects are completed on time, to standard, and fully documented
• Review completed work, investigate root causes of repeat callbacks and failures, and track rework trends and corrective actions
• Protect customer relationships by tracking at-risk accounts and recurring issues and maintaining proactive communication
• Participate in difficult or high-value customer conversations
• Alert Account Managers and the Business Unit Manager to unhappy customers or at-risk accounts
• Provide field intelligence and qualified service, consumable, and capital equipment opportunities to Account Managers
• Provide technical input for quotes and support technical customer meetings
• Enforce safety procedures, PPE and safety equipment use, hazard identification, and stop-work requirements
• Ensure incident and near-miss documentation and compliance with safety requirements
• Oversee safe maintenance of company vehicles according to fleet standards

Requirements

• 5+ years of experience in service operations, field service, water treatment, industrial services, or a related technical environment, including at least 2 years in a people leadership role
• Strong scheduling and dispatch experience, with the ability to manage competing priorities and urgent callouts
• Track record of coaching performance, holding people accountable, and addressing problems before they escape into repeat issues
• Strong customer-facing skills and comfort handling difficult conversations directly and professionally
• Working knowledge of safety procedures and willingness to stop work when conditions are unsafe
• Technical aptitude to understand equipment issues, quotes, and scopes of work
• Experience supporting hiring, onboarding, and performance management, ideally in partnership with HR
• Comfort using data, work order history, and performance trends to drive decisions and continuous improvement
• Experience in a growing, multi-location, or family-owned business is a plus

Core Competencies

Demonstrates strong leadership in managing and developing a team of Equipment Technicians, with a focus on performance management, scheduling, and customer relationship protection. Proficient in safety compliance, technical aptitude, and data-driven decision-making to enhance service operations.

Highest-signal resume keywords

• Team Leadership
• Scheduling and Dispatch Management
• Performance Coaching
• Customer Relationship Management
• Safety Compliance

ATS Optimization Keywords

Hard Skills

• Service Operations
• Field Service Management
• Technical Aptitude
• Performance Management
• Preventive Maintenance Planning

Soft Skills

• Coaching
• Problem Solving
• Communication
• Accountability
• Customer-Facing Skills

Industry Keywords

• Water Treatment
• Industrial Services
• Multi-Location Business
• Safety Procedures
• Technical Environment