Principal Consultant – Oracle Cloud HCM

• Maintain regular communication with mid- to large-size clients, understand their needs and feedback, respond to inquiries, and resolve issues




• Align client practices and procedures with validated HCM Cloud methods




• Troubleshoot issues and propose best-practice solutions




• Identify business requirements and map them to Oracle Cloud functionality




• Identify functionality gaps and develop solutions through process or design changes




• Configure Oracle Cloud to meet client requirements and document application setups




• Analyze and resolve functionality issues while identifying long-term solutions




• Lead and present to clients and internal teams




• Advise clients on options, risks, and impacts to processes and systems




• Manage scope and client expectations




• Lead and support execution of test scripts




• Participate in internal forums for training, teamwork, issue resolution, and innovative design




• Provide knowledge transfer to clients




• Create specification documents for technical object development




• Drive innovative Oracle Cloud solutions and implement and test advanced enhancements and new functionality




• Manage and oversee client accounts, including contract renewals, upselling, and cross-selling




• Develop account plans to maximize value for clients and Argano




• Focus on maintenance, reconfiguration, and new functionality or modules




• Ensure high levels of client satisfaction and promptly address issues or complaints




• Collaborate with clients on business goals, providing strategic insights and recommendations




• Work with sales, marketing, project managers, and other internal teams to align client needs with Argano offerings




• Prepare and present regular reports to management and clients on performance metrics and account status

Requirements

• Bachelor's degree in a relevant field such as Business Administration, Marketing, Economics, Finance, or Engineering expected




• MBA or other relevant advanced degree preferred




• 5–10 years of Client Services experience or in a related field




• Module-specific experience in Talent Management, Time & Labor, Absence Management, Payroll, Core HR, or Compensation




• Demonstrated understanding of business practice concepts within the module of expertise




• Track record of building long-lasting client relationships




• Experience with at least 3 full life-cycle Oracle HCM Cloud implementations




• Ability to understand fundamental system design and purpose




• Ability to engage effectively at the business and technical level




• Strong written and verbal communication skills




• Oracle certification in the module of expertise preferred




• Experience with OTBI, HDL, HSDL, BIP, and FastFormula




• Ability to manage and deliver projects, including planning and estimating




• Proven ability to support sales as a Subject Matter Expert




• Strong interpersonal skills




• Knowledge of challenges commonly faced by client and support teams




• Ability to work well autonomously and in a team environment




• Ability to effectively manage priorities and multiple clients




• Self-motivated and able to plan work effort and manage priorities




• Experience leading and managing mid-size client projects independently




• Experience providing complex solutions to clients




• Extensive expertise across multiple technical domains and broad IT knowledge




• Proven track record of successful project management and client satisfaction




• Ability to manage senior-level client relationships with a focus on high-value and strategic clients




• Ability to provide visionary leadership in client strategy development and execution




• Ability to identify and cultivate new business opportunities, including large-scale projects




• Ability to demonstrate innovation and creative problem-solving in client solutions




• Capacity to create complex data models and simulations for strategic decision-making




• Ability to maintain long-term client relationships and ensure client satisfaction




• Proficiency in delivering high-impact presentations to executives and influencing decision-making

Core Competencies

Demonstrates expertise in Oracle HCM Cloud implementations, client relationship management, and strategic insights to drive client satisfaction and business value. Proficient in project management, innovative problem-solving, and delivering high-impact presentations to stakeholders.

Highest-signal resume keywords

• Oracle HCM Cloud Implementation




• Client Relationship Management




• Project Management




• Business Analysis




• Oracle Certification

Hard Skills

• Oracle HCM Cloud




• Talent Management




• Time & Labor




• Absence Management




• Payroll




• Core HR




• Compensation




• OTBI




• HDL




• FastFormula

Soft Skills

• Strong Communication Skills




• Interpersonal Skills




• Self-Motivated




• Creative Problem-Solving




• Team Collaboration

Certifications & Qualifications

• Oracle Certification

Industry Keywords

• Client Services




• Business Administration




• Marketing




• Economics




• Finance




• Engineering

Tools & Technologies

• BIP




• HSDL