- Lead mixed-methods qualitative and quantitative research across multiple product areas
- Drive foundational studies on team collaboration and barriers in business, hybrid, and distributed work
- Design and execute medium- to large-scale studies, including surveys, log analysis, segmentation, and concept testing
- Establish a tempo for timely, actionable insights that shape product decisions
- Translate ambiguous questions into learning plans and frameworks
- Build archetypes, frameworks, journey maps, and mental models using Mural products
- Present insights and strategic recommendations to executive and cross-functional audiences
- Build the research practice by mentoring designers and product partners
- Establish repeatable, high-quality research standards and methodologies
- Partner with design and product leadership on Mural’s research vision and roadmap
- Champion research in early product strategy and company-wide initiatives
- Collaborate with cross-functional leaders to prioritize research for critical next-generation bets
- Facilitate workshops and storytelling sessions
- Partner with Data Science and Market Research to integrate behavioral data, attitudinal insights, and business signals
- Shape connections between research, strategy, innovation, and experimentation
Requirements
- 10+ years of UX Research experience
- Deep expertise in qualitative and quantitative research methods
- Proven track record leading foundational and strategic research influencing product direction, vision, or long-term investments
- Ability to independently design and execute mixed-methods research
- Experience with ethnographic research and in-depth interviews
- Experience with survey design and statistical analysis
- Experience driving organizational understanding through storytelling, synthesis, and actionable frameworks
- Strong systems thinking skills connecting human insight to product architecture and long-term design strategy
- Experience shaping and scaling research practices in growing organizations
- Ability to work in ambiguity and help cross-functional teams find clarity and alignment
- Strong communication skills for executive and hands-on audiences
- PhD optional
Core Competencies
Demonstrates extensive expertise in leading mixed-methods UX research, integrating qualitative and quantitative methods to influence product strategy and design. Capable of mentoring teams, establishing high-quality research standards, and effectively communicating insights to diverse audiences.
Highest-signal resume keywords
- 10+ Years Of UX Research Experience
- Qualitative And Quantitative Research Methods
- Mixed-Methods Research Design And Execution
- Survey Design And Statistical Analysis
- Strong Communication Skills
Hard Skills
- Mixed-Methods Research
- Qualitative Research
- Quantitative Research
- Survey Design
- Statistical Analysis
- Ethnographic Research
- In-Depth Interviews
- Synthesis And Framework Development
- Systems Thinking
- Research Methodologies
Soft Skills
- Storytelling
- Collaboration
- Mentoring
- Facilitation
- Communication
Industry Keywords
- User Experience Research
- Product Strategy
- Organizational Understanding
- Behavioral Data Integration
- Cross-Functional Collaboration
Tools & Technologies
- Mural
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Principal User Research Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
