- Map and document processes, services, and products.
- Conduct interviews and meetings with business and technology stakeholders.
- Structure and organize service and product catalogs.
- Identify gaps, inconsistencies, and opportunities for process improvement.
- Develop process flows, functional documentation, and executive-level materials.
- Support the definition of standards, responsibilities, and management criteria.
- Apply ITIL 4 best practices to process structuring and governance.
- Participate in meetings and prepare materials in English.
- Collaborate with multidisciplinary teams to promote alignment and continuous improvement.
- Support initiatives focused on organizing and advancing service management.
Requirements
- Solid experience as a Senior Process Analyst.
- Experience with process mapping, analysis, and documentation.
- Practical experience developing and managing service and/or product catalogs.
- Practical knowledge of ITIL 4 or later versions.
- Active ITIL 4 certification.
- Experience with process modeling.
- Proficiency with tools such as Bizagi, Microsoft Visio, or similar platforms.
- Advanced English proficiency for participating in meetings and preparing materials.
- Knowledge of Service Management practices and General Management Practices.
- Preferred: experience with ITSM (IT Service Management), technology environments, digital transformation projects, large-scale environments, and digital products.
Core Competencies
Demonstrates expertise in process mapping, analysis, and documentation while applying ITIL 4 best practices to enhance service management. Proficient in developing service and product catalogs and collaborating with multidisciplinary teams to drive continuous improvement.
Highest-signal resume keywords
- Senior Process Analyst Experience
- Process Mapping and Documentation
- ITIL 4 Certification
- Bizagi or Microsoft Visio Proficiency
- Service Management Knowledge
Hard Skills
- Process Mapping
- Process Analysis
- Process Documentation
- Process Modeling
- Service Catalog Management
- ITIL 4 Best Practices
- Functional Documentation Development
- Executive-Level Material Preparation
- Gap Analysis
- Continuous Improvement
Soft Skills
- Collaboration
- Communication
- Stakeholder Engagement
- Organizational Skills
- Interviewing Skills
Certifications & Qualifications
- Active ITIL 4 Certification
Industry Keywords
- Service Management
- IT Service Management
- Digital Transformation
- General Management Practices
- Large-Scale Environments
Tools & Technologies
- Bizagi
- Microsoft Visio
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Process Analyst, Mid-Level/Senior Arbeitgeber: Jobtailor
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