Product Adoption & Training Lead

• Establish and lead AI2IO's product adoption and training discipline across applications and features




• Build the first formal product adoption and training program, including seminars, live training, videos, documentation, onboarding, office hours, role-based learning, and release communications




• Create and maintain a cross-product adoption roadmap aligned with releases, business priorities, user needs, Customer Success priorities, and engineering capacity




• Define appropriate adoption approaches, including self-service content, recorded training, instructor-led sessions, large events, reinforcement activities, and role-specific learning paths




• Identify adoption gaps and launch initiatives to improve readiness, understanding, sustained use, and user experience




• Own enablement contributions to UAT and release readiness, including standards for workflow clarity, terminology, learnability, documentation accuracy, training readiness, onboarding, and representative user scenarios




• Partner with Product Owners, Customer Success, engineering, and representative users on enablement-focused UAT




• Distinguish usability, learnability, documentation, and adoption findings from functional defects; document evidence and route issues appropriately




• Recommend whether to proceed, proceed with documented enablement gaps, or delay user-facing rollout activities




• Turn UAT observations into updated documentation, seminars, videos, onboarding, and product-feedback recommendations




• Set quality standards for training, demonstrations, videos, user guides, FAQs, troubleshooting content, quick references, and knowledge-base experiences




• Personally deliver high-impact training for small teams and audiences of 100 or more through town halls, webinars, and virtual formats




• Rapidly learn unfamiliar applications, Microsoft 365 capabilities, AEC workflows, and new features




• Capture organization-specific nuances for SharePoint, Teams, Outlook, Excel, Microsoft 365 Groups, Revit, and internal applications




• Create or review flagship training videos and materials for instructional, accessibility, presentation, and production quality




• Serve as the primary adoption and training partner across Customer Success, Product, engineering, support, affiliates, and leadership




• Maintain visibility into releases, audience impacts, enablement dependencies, content coverage, and adoption risks




• Represent the user-learning perspective in product design and release discussions




• Coordinate priorities across concurrent product workstreams and provide leadership with options, tradeoffs, and recommendations




• Mentor Product Adoption & Training Specialists and contributors without formal people-management authority




• Define adoption and enablement measures using attendance, engagement, completion, content usage, search behavior, freshness, coverage, support themes, UAT findings, stakeholder feedback, and observed product use




• Establish review cadences for program health, portfolio readiness, content lifecycle, user feedback, and improvement priorities




• Use AI-assisted workflows for research, drafting, editing, restructuring, and quality checks with source validation, confidentiality, accessibility, technical accuracy, and human review




• Scale adoption across training systems, learning platforms, event formats, documentation methods, measurement practices, and product-enablement methodologies




• Own quality, findability, accessibility, consistency, and lifecycle governance across the enablement library




• Establish role-based learning paths and reusable curricula




• Lead major multi-product or ecosystem-wide launch and adoption programs from readiness planning through outcome review




• Advise engineering, product, Customer Success, and leadership on adoption strategy, readiness, rollout sequencing, audience risk, and product implications




• Contribute to staffing, capability planning, tooling selection, investment priorities, and the future roadmap for product adoption and training




• Identify and implement approaches that improve learning scalability, release readiness, content production, audience engagement, adoption visibility, and self-service




• Evaluate build-versus-buy options for learning platforms, knowledge systems, video tools, event capabilities, analytics, and AI-assisted content workflows




• Develop succession and delegation models and expand impact toward future director-level scope




• Perform other related duties as assigned

Requirements

• Demonstrated experience building or materially transforming a training, product adoption, customer education, or enterprise enablement program




• Experience creating and governing seminars, instructor-led training, role-based learning, user documentation, troubleshooting guidance, and short-form training videos




• Experience delivering live training to small teams and groups of 100 or more, including adapting to unexpected audience needs




• Strong troubleshooting and research instincts; ability to rapidly learn unfamiliar products and locate reliable information




• Experience defining or leading user acceptance testing and release-readiness activities from a user, usability, documentation, training, or adoption perspective




• Experience partnering with Customer Success, Product Management/Product Owners, software engineering, support teams, and senior stakeholders




• Ability to establish standards, prioritize a portfolio, delegate appropriately, mentor contributors, and create durable operating practices without formal people-management authority




• Excellent written, presentation, facilitation, and executive communication skills




• Working knowledge of information architecture, accessibility, content lifecycle management, knowledge-base practices, adoption measurement, and learning-program evaluation




• Experience training users on Microsoft products such as SharePoint, Teams, Outlook, Excel, Microsoft 365 Groups, or related collaboration tools




• Experience with Microsoft Teams town halls, webinars, or comparable large virtual event platforms




• Experience producing recorded training content and a portfolio or work sample demonstrating instructional approach and presentation quality




• Background in AEC, MEP, engineering, construction, Revit, BIM, or design technology




• Experience selecting or administering learning management, knowledge-base, video, analytics, or digital-adoption platforms




• Experience using AI tools such as Copilot or Claude with disciplined source validation and human review




• 8+ years of professional experience in software training, product adoption, instructional design, technical writing, customer education, enablement, or a related discipline, including significant program ownership




• Bachelor's degree in a related field preferred; equivalent practical experience will be considered




• Travel/relocation requirements up to 5%, potentially involving any or all 50 US states




• EEO/Affirmative Action and E-Verify participation requirements may apply

Core Competencies

Demonstrates expertise in building and leading product adoption and training programs, with a focus on user acceptance testing, instructional design, and effective communication. Proficient in utilizing Microsoft products and AI tools to enhance training delivery and user engagement.

Highest-signal resume keywords

• Product Adoption Program Development




• User Acceptance Testing Leadership




• Microsoft 365 Training Delivery




• Instructional Design and Content Creation




• Stakeholder Collaboration and Communication

ATS Optimization Keywords

Hard Skills

• Training Program Development




• User Documentation Creation




• Troubleshooting Guidance




• Content Lifecycle Management




• Adoption Measurement




• Learning Program Evaluation




• AI Tool Utilization




• Seminar and Webinar Facilitation




• Role-Based Learning Design




• Instructional Video Production

Soft Skills

• Excellent Written Communication




• Presentation Skills




• Facilitation Skills




• Mentoring Ability




• Adaptability to Audience Needs

Industry Keywords

• AEC




• MEP




• Engineering




• Construction




• Revit




• BIM




• Customer Education




• Enterprise Enablement




• Technical Writing




• Software Training

Tools & Technologies

• Microsoft Teams




• SharePoint




• Outlook




• Excel




• Microsoft 365 Groups




• Learning Management Systems




• Knowledge-Base Platforms




• Video Production Tools




• Analytics Platforms




• AI-Assisted Workflows